Etsybitch had a great post about getting your valid concerns taken seriously…by reporting them to the BBB.
Valid Complaints Being Sent to the BBB
By The Sneaky One
We had a comment in the last post, that made me want to make it a headline post. It is important enough for it to be front and center in our blog. I encourage everyone with LEGITIMATE complaints to contact the BBB. Report all instances of shilling, reseller complaints, customer service issues, ethics issues, NPB non-resolution, stalking, copyright violations, etc to the BBB.
Keep it civil, folks. If you see something in my list that you don’t think should be reported, skip over it and move on. If you see something I missed, please add it in the comments. If you have specific incidents you would like to share, please do.
The BBB Is Your Friend said:
On a more serious note: Venting is all very well and fine, but if you have a genuine complaint please report it to the Better Business Bureau. I am here only to have a little fun and provide an outlet for my frustrations over the frequent BS I see, but the only way for real issues to be taken seriously is to report them to the correct agency. Please don’t rely on this blog, Etsybitch, Regretsy or any of the other bloggers to “get the message through to Etsy. Maria, Rob, DanielleXO and all the rest don’t take any of this seriously.
They WILL, however, take reports to the BBB seriously and if they don’t, their apathy will be there for all the world to see.
You’ll need their physical address, so here it is:
Etsy , Inc.
55 Washington Street, Suite 512
Brooklyn, NY 11201
Report your legitimate issues here:
If everyone who had a genuine issue with Etsy reported to it the correct agency, then you can bet your butt that A- rating would plummet.