amber84

7 Jan

I was referred to your site by a fellow Etsy-er. I’m having trouble with a graphic designer on Etsy and it seems there are many others with the same issue.

Seller: http://www.etsy.com/shop/amber84

I purchased a logo & banner from her over 6 months ago (August ’10). I paid her promptly and gave her all of my business info immediately, asking if it would be possible to get my logo, etc. by October, as I was sending off some items to retail stores and would have loved to have used my new business card. She replied that she was backlogged and my project would not be STARTED til October, something which I had overlooked in her shop announcement, so I agreed and told her it wasn’t an issue and I understood.

October came and went with no word from her. I decided to be patient and give it a few weeks. I emailed at the beginning of November, when she finally responded with some hastily drawn sketches. I replied and approved one, and never heard back. I waited another few weeks and emailed her again, and this time she claimed that I had never responded to her email. I figured it must’ve been an error and re-sent the email, and again never heard back from her again. Another week or so later, I contacted her again, whereupon she provided me with a rough draft, which I immediately approved. I waited a few weeks more and emailed her again, whereupon she claimed I never responded – again. I re-sent the email and told her we need to work on setting up some sort of deadline for receiving the final product, as all she needed to do was add color.

A month has passed since I’ve last heard from her (6.5 mos since my initial purchase, 4.5 mos since my project start date) and I have nothing. Her feedback rating reflects others are in the same boat — and her feedback rating also reflects that she has finished the projects of people who purchased 1-2 months after I did before finishing mine.

Since over 6 months have passed, I am unable to leave feedback on Etsy – and I’m sure many other of her buyers are in the same boat. I’m contacting you because I really would like to warn people away from purchasing from her. She’s a very talented girl and I don’t think she means harm per se (I don’t think she’s intentionally trying to scam anyone), however, purchasing her services was a BIG investment for me and this has been such a frustrating experience.

It would be great if you could do a call out..

Thanks so much,

Lisa

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214 Responses to “amber84”

  1. mymy January 7, 2011 at 3:11 pm #

    It appears Amber is also a fan of retaliatory feedback. She sounds like a real gem!

  2. Buyer Only January 7, 2011 at 3:53 pm #

    If you read her shop announcement, she says she will refund those she owes once her Paypal account is unlocked.

    WTF.

  3. JK January 7, 2011 at 4:00 pm #

    Wow. Incredibly poor service, and then she has the nerve to leave negatives for the people she’s screwing over? Tacky, tacky, tacky.

  4. Lu January 7, 2011 at 4:40 pm #

    Amazing that she’s too busy to answer emails. but have time to write lengthy negative feedback.

  5. Wolf January 7, 2011 at 4:42 pm #

    Her PayPal account was probably locked after a sudden influx of people filing disputes against her while they still could.

  6. em January 7, 2011 at 5:31 pm #

    Yikes. Sounds like a greedy, immature, little bottom-feeder.

    Her designs are great, but if she can’t keep up with demand, she either needs to limit the amount of orders she accepts, or hire help (maybe someone to answer correspondences?).

    Since she hasn’t done any of these things, leads me to believe she doesn’t want to miss out on any extra money, even if her customers have to wait months for her to even START working on projects. Forgive me if that’s standard practice, but I wouldn’t be okay with giving someone $100+ for something that is going to take that long to be done. (At least, not someone I am not able to meet with in person).

    I agree with Lu, and the ‘overwhelming personal life’ sob story is utter bull crap. If your personal life is affecting your work like that, it’s time to take a break, catch up on your projects, and get your life back on track.

  7. stories January 7, 2011 at 6:06 pm #

    Also doing this on Artfire, using the name Promopixie http://www.artfire.com/users/PromoPixie

    Two Artfire forum threads about this;

    http://www.artfire.com/modules.php?name=forums&op=view_topic&tid=23720

    http://www.artfire.com/modules.php?name=forums&op=view_topic&tid=23558

  8. bah! January 7, 2011 at 8:45 pm #

    How unprofessional of the seller to leave retaliatory feedback and in some cases without explanation. Not that there’s any excuse for her lack of communication – that’s the number one cardinal sin in any business deal.

    The seller is clearly unprofessional and behaves immaturely and I would steer clear of any business dealings with her.

  9. Kick The Can January 7, 2011 at 9:08 pm #

    This post saved me hundreds of dollars and all kinds of grief. I’d been wanting to do an overhaul of my look, including logo design and branding assistance, and this was the first person on my list of go-to graphic artists. I see I’ll be better off going elsewhere.

    I’m not one of those people who is patient when it comes to my money. If you have it, I want my product or service within a reasonable time. 6+ months is far beyond reasonable.

  10. M January 7, 2011 at 11:17 pm #

    Lisa, if you wish to leave a feedback to reflect your experience with this seller, you may proceed to purchase a similar listing from her shop, leave the feedback, and then cancel the transaction. Explain to the admin of the situation. They would have advised the same anyway. It is important that you provide the feedback, her rating of 97% positive feedback is untrue since most unhappy customers might not have been able to leave the feedbacks, like yourself.

  11. WangFu January 8, 2011 at 7:36 am #

    Amber the Scamber!

  12. Back Again January 8, 2011 at 1:24 pm #

    To commenter #7, Stories: I’m not so sure that PromoPixie and Amber84 are the same person. One is in NC and the other is in PA…and PromoPixie has her own Etsy shop (same name).

  13. thisetsychick January 8, 2011 at 2:27 pm #

    Oh.
    My.
    God.

    SparklePeach/DearestClementine/GardenSecrets/Peaches4Me/ and God only knows what other names is now:

    http://www.etsy.com/shop/MintyCloverStudio

    How do I know? I’m so glad you asked!!

    SparklePeach’s Policies Page from Artfire: http://www.artfire.com/modules.php?name=Shop&seller_id=90827&op=new&body=3

    And MintyCloverStudio’s Policies page from Etsy: http://www.etsy.com/shop/MintyCloverStudio/policy

    EXACT duplicates. How can Etsy be unaware of Kristen Purcell’s business practices on Etsy? I mean really. Do an IP check Etsy hipsters. You might actually be able to stop some of this fraud before it starts. I feel incredibly sorry for her customers.

    There is something VERY VERY wrong with this woman. She has stepped into a realm of serious mental issues.

  14. thisetsychick January 8, 2011 at 2:35 pm #

    MintyCloverStudio = SparklePeach

  15. Midnight January 8, 2011 at 9:32 pm #

    I bought a logo from Amber sometime last year and she did a fantastic job. I had ordered a business card design as well but it was taking so long that I just asked for the logo and refund for biz card. Not a big deal and I’m still please with the logo.

    She’s a great designer and the problem I see is she is severely underpricing her abilities and taking on too many projects at a time in order to make decent money.

    If she would raise her prices and cut her clients in half she would be fine. She’s essentially working herself out of business.

    I wouldn’t go as far as calling her a “scammer”, though. She’s just someone who is taking on too much.

  16. Christine January 8, 2011 at 10:41 pm #

    I have always hated Etsy’s feedback system and this a-hole is a great example of why. On one of her retalitory negatives she says she doesn’t understand why the buyer left her a negative when she refunded the money. Um, maybe because it took multiple e-mails to get a response over months (not weeks, months!) and the product was never delivered? Retalitory negative feedback just makes a seller look even more unprofessional.

  17. amber January 8, 2011 at 10:44 pm #

    Everyone loves to jump on the hate wagon. Refunds are in the process of being issued, I am NOT a scammer, I have far more positive feedbacks than I have negatives, and every bit of the so-called “sob-story” is entirely true. When it rains it pours, and sometimes life is overwhelming especially when you work alone and don’t have a team of people to handle things for you. I digress… Anyhow, I am going to be much more selective with the projects I agree to take on. The fault of mine was that I didn’t adequately articulate to my current customers was going on… Live and learn. Do I feel bad about the way things have turned out? Yes, I absolutely do. However there is not much to be done at this point except to clean up the mess and move forward.

    Let the flaming comments ensue, as I’m sure they will.

  18. kitten January 9, 2011 at 1:45 am #

    amber84 says:
    Very disappointed that this buyer would have the audacity to leave a threatening negative feedback on Christmas when most people are busy and/or out of town spending time with family, and despite the fact that I explained my situation to her. I will be issuing your refund, as I mentioned in my message to you. Beware of working with her, as she is very impatient… not very understanding at all.
    __________________________________

    The buyer has the audacity to leave you negative feedback? No amber, you’re the one with the audacity. The buyer purchased from you on SEPTEMBER 10TH, never received their product and you don’t know WHY they left you a negative? That it’s Christmas, that’s the part you focus on, not that you ripped off a customer? Maybe they’re Jewish, maybe they couldn’t have a Christmas because you stole their money, maybe they wanted to ruin your Christmas, lol.

    You’re feedback left is despicable. I hope Etsy removes you, you obviously have no business ethics or morals. If you have personal problems (boo hoo, who doesn’t), then close your fucking shop and refund your customers you lying thief.

  19. ScrapMetal January 9, 2011 at 5:46 am #

    I’m trying to be objective here. I looked at Amber’s FB and noticed it was all + for quite a long time. Only recently (last few months of 2010) it was – for failure to provide product. So maybe what she is saying is true that there were circumstances beyond her control. That being said, however, I think she should have put her shop on vacay til things worked out. That way a lot of the nastiness and bad feelings would have been avoided. If you can’t provide the service, then don’t do it til your life gets back in order.

  20. JK January 9, 2011 at 7:26 am #

    Justify your behavior to yourself all you want, Amber. It still won’t make it right.

  21. EtsyDontCare January 9, 2011 at 8:29 am #

    Amber, this is an honest suggestion. I’m not going to call you a thief, liar or anything. I would do a kiss and make up with the negatives you left. Instead of lashing out maybe apologize? State the situation is a short form no one wants to read the details and simply say I’M SORRY and that the customer was refunded. People can understand that things happen in life and a public apology goes a long way to a potential new buyer.

  22. Voice January 9, 2011 at 2:27 pm #

    I agree with EtsyDontCare. Take a deep breath and try to see this from your customers’ and potential customers’ points of view. I totally understand getting blindsided by life and not even realizing how far behind you were getting until it was too late. I’m sure if you weren’t having a shit storm of crises you would be able to handle all of this with more professionalism and grace. But you need to make a conscious effort to stop being defensive, stop making excuses — just a simple and heartfelt “I’m sorry” to your past customers and an honest look at whether you can handle the amount of business you have now — maybe put your shop in vacation mode until you are caught up — and then move on.

    I have you in my favorites over at Etsy and am still hoping to work with you at some point this coming year — I sincerely hope you take this wake-up call seriously and get your ducks back in a row. I for one would be happy to give you a second chance to make a good impression on me.

  23. L January 9, 2011 at 8:54 pm #

    Like I stated, I really, truly don’t think she has any genuine intention of scamming or harming anyone. But – everyone knows what it’s like to be busy. I work full time, go to school full time AND run two fairly busy Etsy shosp along with several busy consignment accounts.
    Do I want to forgo my obligations and crawl under the covers sometimes? YES. Do I have a social life? NO. But I would never, ever, ignore my customers – ie the people who have entrusted me with their money.
    Like someone else stated, I think she is a very talented girl who just needs to price her product higher.

    Like I said, she’s a very talented girl, I think she just needs to work on her customer service skills. I’ve had packages severely delayed and I’ve sent a new package (knowing full well the original will arrive) and thrown in extras, solely to keep the peace and show a gesture of goodwill. That being said, customers would be way more understanding if updates were given (even if they were just sent out via mass email), perhaps even if you offered a gesture of goodwill in some way. At this point, I don’t even know if I’ll receive my product or a refund or anything at all. I’d love to simply receive what I’d ordered, but I don’t know if I’ll actually get it.

    This experience has just been insanely frustrating and I know there are plenty of others who feel the same, as I was in contact with another buyer who said that after SHE posted negative feedback, she received over 15 emails from others who had purchased form Amber.

  24. well... January 9, 2011 at 10:12 pm #

    Amber, your retaliatory feedback makes you look a hell of a lot worse than the neg feedback you received. I would be afraid to leave you a negative, therefore afraid to buy from you.

    Everyone has life problems. But that doesn’t change the fact that people paid you money for a service/product. If you can’t handle it, then stop taking on orders!

    You had plenty of time to write feedback to jsong921 (seriously, never seen feedback that long in my life!) so you should have had plenty of time to respond to convos and emails! Your shop announcement just sounds like a bunch of excuses, so NOT appealing to potential buyers. Which is good I guess, you shouldn’t be taking more one.

    These people had a negative experience with you, they had every right to leave you negative feedback. So don’t say they shouldn’t have left you a neg in your replies. Were you really expecting positives?

  25. HodgesPodge January 10, 2011 at 2:52 pm #

    I too have had a negative experience with Amber. I agree with everyone else on a few key issues: COMMUNICATE with you customers! Shut your shop down until you get caught up! QUIT with the retaliatory feedback!! If you have time for that, you have time to respond to your customers who’s money you have had for MONTHS!
    I also find some of these comments which I have copied and pasted from Amber’s shop policies to be…well, ironic:
    
”If you, as my client, do not contact me within a month of receiving your first initial sketches and/or digital comps, I will consider the working relationship over, and no refunds will be provided. A month is an ample amount of time to contact me and let me know if you have been delayed, etc. :)”
    *I WAITED FOR WEEKS AND/OR A MONTH ON RESPONSES FROM
    HER*
    “Please be aware that I will work to deliver your items to you in a timely manner..”
    *WHAT ON EARTH DOES SHE CONSIDER A TIMELY MANNNER?!*

  26. Artfire Seller January 10, 2011 at 5:11 pm #

    Amber84 and Promopixie are not the same person.

    I’ve ordered from Promopixie, got my item in a timely manner, and was satisfied, so I’m shocked at the post above (still reading to see if she was called out). BUT…. stuff happens. Just because my experience was good doesn’t mean others will have the same.

    Curious to see how this plays out.

  27. PISSED January 10, 2011 at 6:33 pm #

    I also find some of these comments which I have copied and pasted from Amber’s shop policies to be…well, ironic:
    
”If you, as my client, do not contact me within a month of receiving your first initial sketches and/or digital comps, I will consider the working relationship over, and no refunds will be provided. A month is an ample amount of time to contact me and let me know if you have been delayed, etc. ”
    *I WAITED FOR WEEKS AND/OR A MONTH ON RESPONSES FROM
    HER*
    “Please be aware that I will work to deliver your items to you in a timely manner..”
    *WHAT ON EARTH DOES SHE CONSIDER A TIMELY MANNNER?!*
    ——————-

    LOL Hodgepodge – THAT is hilarious – how did I miss that?!?!

    I too was screwed still waiting for something after 4 mos. Honestly that quote right there is so ridiculous, it made me laugh. Thanks for that Amber, you doll! 🙂

  28. amber January 10, 2011 at 7:08 pm #

    You’re so very welcome… 😛

  29. Artfire Seller January 10, 2011 at 7:32 pm #

    Amber, it would help if you got off here and started taking care of your clients. If you’ve got time to post here, you’ve got time to take care of business.

  30. L January 10, 2011 at 10:25 pm #

    That’s awesome – I sent her an email a few hours ago asking her if my project would be done (as today was the deadline I set after reaching my wit’s end) and explained that I’d rather receive the finished project instead of filing a PayPal complaint, and she didn’t respond to my email, but she has time to respond here.

    Just awesome.

  31. Midnight January 10, 2011 at 11:18 pm #

    There’s nothing wrong with Amber taking the time to come here and defend herself. I think every business would do the same. She didn’t even realize she had been called out until I sent her a convo alerting her to the fact.

    While I’m not defending her poor communication skills to customers I will say that design takes time. It’s not uncommon to wait 4 months for a logo design to be completed by someone who actually knows what they are doing.

    Branding is a lengthy process. I don’t think she is a scammer just someone who got in a little over their head by accepting too many projects.

    -Christina

  32. Amber January 11, 2011 at 12:15 am #

    Honestly how do you know it’s really Amber?

  33. EtsyDontCare January 11, 2011 at 12:16 am #

    cool it has my little mark…but still anyone can fill in the slots

  34. toastycrackers January 11, 2011 at 1:24 am #

    After looking at the feedback, I find it really irresponsible to discuss this issue without pointing out that she did not have any negatives prior to these last few months. And if you looked at her response, it sounds as if a lot was going on. Yes, perhaps going into vacation mode was in order, along with a quick email to all waiting customers, but I hardly find this to be a “scammer” situation. Or even one that warrants this amount of backlash.

    I also don’t know how anyone who offers professional quality graphic design on Etsy can even sell there. I can’t imagine all the ridiculous requests put on them money-wise, time-wise, etc. Either charge your worth or go elsewhere. I don’t think Etsy is conducive to a fulfilling career for you.

  35. sick of cupcakes January 11, 2011 at 3:49 am #

    When I still had my shop and did custom work, I never took the money out of my paypal acct until the customer was satisfied with their purchase. Heck, I never took the money out from a regular sale until I received feedback. Obviously Amber has no qualms about spending other people’s money without earning it or else refunds would have been given already.

  36. L January 11, 2011 at 10:34 am #

    Like I stated in my original post as well as my post above, I don’t think she’s intending to scam anyone. I don’t think she’s a malicious person, BUT the way she has treated her customers lately has been so completely unprofessional that I wouldn’t even dream of treating people that way.

    I work in Marketing and I KNOW the graphic design process takes time. Honestly, if she had been communicating with me properly – even to just say she’s overwhelmed, apologized, etc. I would COMPLETELY understand the 6 months. However, leaving customers hanging, waiting, wondering is not the way to handle things.

    Also, I have no problem with her defending herself – but when I sent her a one line email earlier asking if I would be able to receive my product or if I should file a PayPal claim (which I did NOT want to do!) she never responded — yet she responded here.

    Honestly, this situation just sucks all around. It sucks that such a talented girl (whose branding ability I would DIE for) let her customers die so bad. It sucks that I have waited 6 months for a logo and I have retail stores up my @$$ for tags and branding stuff. It sucks that I won’t be able to get the product that I was SO EXCITED to get (as I’ll say again, she’s insanely talented), and it sucks that there are dozens of us sitting here wondering and waiting and getting seriously frustrated and upset — when all she wouldn’ve had to do is just send us a simple email.

  37. HodgesPodge January 11, 2011 at 11:50 am #

    Well said, I completely agree L.

    I would have been more than willing to wait, if she would have just communicated.

  38. JOhn Hall January 11, 2011 at 5:50 pm #

    Amber it has been 120+ days and still no deliverables…..

  39. HodgesPodge January 12, 2011 at 10:37 am #

    Hey PISSED,
    I forgot another ironic quote:
    “…and I am convo-friendly. If you convo me, I will convo you back.”

  40. PISSED January 12, 2011 at 10:55 am #

    LOL!!
    I swear all I can do is laugh @ this crap!!

    did u notice she has shining new feedback?

  41. amber January 12, 2011 at 12:01 pm #

    Alright, everyone… no one has asked for it, but I am giving my “two-cents” regardless. Get mad at me for coming here to defend myself, get mad at me because I haven’t replied to your convo or e-mail [yet], get pissed because things didn’t go your way… this is all fine. Personally, I feel like this has gotten out of hand on so many levels. It’s gone beyond the point of venting about your experience with me through my etsy shop, and it is now sounding a lot more like a gossip party between a bunch of 15 year old girls. Seriously, you’re going to continue to throw out this negativity and expect me not to at least explain my side of the story? You must have suffered some sort of head trauma if you think anyone in their right mind would sit back and watch this sort of situation unfold without defending him or herself.

    Take a step back, and think about what you’re doing:
    You are no longer telling the story about what happened to you during your transaction with me, you have made this personal. Congrats, you have successfully made yourselves look just as bad as you have made me appear to be.

    As I stated in my first response to this fiasco, I said let the “flaming comments ensue, as I’m sure they will.” This sort of thing is so predictable, because the nature of human beings as a general rule is to kick someone when they are down. Thank you, to the rare few of you who have taken an objective look at this. I totally know that I am in the wrong for not providing the amount of communication that I should have, and for the level of work that I provide, I will be upping my prices. Will I continue on etsy? I’m not sure. I feel like maybe I have outgrown that venue, as the majority of work I have provided in the past has felt rushed, and therefore not up to the standard I would like to establish for myself. I majored in art and design because it is something that I love. However, as in this situation, all it takes is getting behind one time to switch my role from designer to “e-mailer” and even then I am not making any headway in getting caught up.

    Here’s why:
    the moment I reply to someone, I am then hit with several more emails that I need to respond to. As soon as I am done with those, more come in. It’s never-ending. In addition to trying to be communicative, I am also trying to finalize projects, move forward on others, start others, provide refunds, send invoices, handle issues with my paypal account which has indeed been suspend because of (you guessed it) livid people who have filed complaints against me. Well, folks, congrats because you just made it harder for me to issue your refunds and send your money. Thanks, and you can thank yourselves for that as well. As stated in my shop, refunds are being issued as quickly as I can send them.

    To the individual who decided it was okay to assume that I have spent the money before I have completed or started a project… I haven’t spent the money, it’s just in my paypal account, which I cannot touch at this point in time until I have resolved several things with them. It’s in the process, and it’s something I currently have no control over.

    Also, my mother has been contacted by another customer of mine, who apparently thought she should bring it to her attention that I am getting negative feedback. Really? You’re going to contact someone’s mom? Why would you drag someone who was not involved in a transaction into something like this?

    There is so much more I would love to say to some of you as individuals, but I will just say it collectively:

    Get a life. You will all get your refunds as soon as I am able, but for the love of god find a hobby besides being catty and attacking people online. The more time I have to invest in replying to angry emails and defending myself on this blog, the longer it will take for me to resolve your individual projects, refunds, and issues. Keep this in mind.

    Also, something you may want to consider is that people are much more responsive to kindness as opposed to negativity. Trust me – I am much more willing to go out of my way for someone who is pleasant to work with than I am someone who is demanding and threatening.

    Make of this what you will, and think of me what you will. I’m beyond the point of trying to “redeem” myself in anyone’s eyes. I just want to be able to create art and support myself while doing so. Never did I imagine that in doing this, I would actually spend probably 80% of my time trying to communicate with people who have no concept of what logo and/or graphic design entails, or that I would end up in the predicament that I am in now: I literally have no energy left to be creative because I am too caught up trying to remove the negativity from life so I can move on with everything I need to do.

    Oh – did I mention that aside from my work, I am also a person with a life, a family, friends, pets, ups and downs and everything else that having a life involves? Believe it or not, there are times that these aforementioned things require much more attention and energy than one’s work.
    As I explained in several of my retaliatory feedbacks, the last few months for me have been so challenging. It’s not easy to be creative and efficient when everything in your life feels like it’s falling apart.

    I’m 26 years old, I’m one person. I am a freelancer, not a team of 5 or 10 people as in an agency. I’ve worked in agencies, and I know how these things function.
    In working alone, I am playing the part of creative director, designer, production artist, account manager, secretary and several other aspects of this business that require a lot of time and attention. It’s not easy, and I managed to successfully pull it all off for over two years up until a couple of months ago when things in my life went haywire. In September, I was totally caught up on everything work related. I came back from a vacation, and things fell apart. I had a death in the family, I separated from my partner of three years (that’s right, another reason to judge/hate/whatever… I’m a lesbian… oh god!) as well as several other mini-disasters that followed. It can set anyone back, and then having this sort of hell to follow only compounds the problem, paralyzes you emotionally/mentally/physically and makes for one big cluster fuck of a situation. Forgive my crassness, but I am more than a little upset about the way people opt to handle things. I’m doing all I can, personally, and if it’s not good enough then I don’t know what else to tell you other than I’m sorry, and I will continue to work my hardest and do my best to appease everyone in the most timely manner possible.

  42. mymy January 12, 2011 at 12:22 pm #

    amber, I think the part you are missing is that no one is begrudging you life circumstances. They are, however, upset in the way you have handled your business during that time. You obviously knew things in your personal life was falling about, it takes all of 2 seconds to put your shop in vacation mode until things settle down. You could have then sent an email to all of your current in progress clients and given them a professional heads-up. You would have saved yourself this headache. People are not unreasonable. Also, a little personal responsibility goes a long way. You appear to be the excuse Queen which does not fly at any job even if you are your own boss.

  43. amber January 12, 2011 at 12:25 pm #

    Oh, thanks for reminding me about putting my shop on vacation mode… actually I meant to mention that as well. I did in fact have my shop on vacation mode for several weeks, with a vacation banner and announcement which no one paid attention to. Actually, what they did was leave negative feedback for me during this time for “going on vacation during the middle of their project.” Also, I got even more emails during this time, the vast majority of them angry or annoyed that I would actually go and take a vacation while I was supposed to be working on their projects, despite the fact that my announcement and banner explained everything.

    See, there’s not much I haven’t tried.

  44. PISSED January 12, 2011 at 1:07 pm #

    You’re attempting to make your scorned customers out to be the bad guys here —

    1. If you would have responded to emails, no one would be upset/livid/confused/wondering if you’re still in business. Even if as someone else had stated, via a mass email. By not responding for months at a time (or in some of our cases, NEVER responding to one single email over months at a time after taking our money) people will of course think they’ve been scammed.

    2. Everyone has a life. Everyone has a business. Most of us have lost someone. It sucks that you went through all of that, and for that I feel for you – however, like mentioned above, a simple mass email would have taken care of everything.

    3. You nastily remark that those who filed PayPal disputes have made it harder to get their refunds. What else were we supposed to do WHEN YOU WOULDN’T RESPOND TO A SINGLE EMAIL?!?!?!?!?!?!

  45. PISSED January 12, 2011 at 1:08 pm #

    Honestly, I’M shocked that YOU’RE shocked that your customers are upset with the way you’ve treated them. It’s damn near dilusional.

  46. kitten January 12, 2011 at 1:33 pm #

    PISSED said:
    Honestly, I’M shocked that YOU’RE shocked that your customers are upset with the way you’ve treated them. It’s damn near dilusional.
    ____________________________

    Yeah, Amber must have suffered some sort of that head trauma she mentioned.

  47. sick of cupcakes January 12, 2011 at 1:47 pm #

    In the time it took you to write that long response, you could have emailed your scorned customers.

  48. mymy January 12, 2011 at 1:55 pm #

    “See, there’s not much I haven’t tried.”

    Except, email your customers. Putting your shop in vacation mode would stop new orders from coming in getting you further behind. Putting information in a banner does not absolve you from contacting your current clients. It is your responsibility to contact them not the other way around.

  49. What To Do??? January 12, 2011 at 1:59 pm #

    So my question is what are we as your customers to do?? Amber tell us what we should do. Wait for our order to be done? Ask for a refund?

  50. amber January 12, 2011 at 2:46 pm #

    “In the time it took you to write that long response, you could have emailed your scorned customers.” –sick of cupcakes

    Exactly! See – that’s why this is ridiculous for all of the commenting to continue, because I’d be a moron not to defend myself. It’s beginning to become a real nuisance since I keep getting replies on here.

    “So my question is what are we as your customers to do?? Amber tell us what we should do. Wait for our order to be done? Ask for a refund?” — What To Do???

    Honestly, I am trying to get caught up on refunds and everything else now, in addition to doing my actual work. What can you do? If everyone could just slow down with the emails and convos for a couple of days, I might actually be able to issue refunds, reply to everyone and start (wait for it) WORKING ON PROJECTS AGAIN. What a novel idea, right? In a perfect world I suppose… I can dream right?

    “Except, email your customers. Putting your shop in vacation mode would stop new orders from coming in getting you further behind. Putting information in a banner does not absolve you from contacting your current clients. It is your responsibility to contact them not the other way around.” –mymy

    I have emailed dozens of people, tried to work with several more. It’s not helping.
    If you would pull your head out of your ass for 20 seconds and learn how to read things a little more thoroughly, you would see that I TRIED PUTTING MY SHOP ON VACATION MODE ALREADY, AND HAD A VACATION BANNER TO GO WITH IT. Never did I say that having these things absolved me from contacting my customers. However, it’s unreasonable to think that I can reply to every convo or email unless I sit by the computer all day and reply as they come in. Sorry, that’s not going to happen and it shouldn’t be expected. I do have to do things like sleep, eat, shower, etc. I’m not a robot. Also, new orders have no impact on past work. They’re further out into the next month, not for now.

  51. muymono January 12, 2011 at 3:50 pm #

    lordy! poor amber. i feel for you dear, must be an awful situation to be in. ignore the haters and get your head down- it’s like very girl’s nightmare playground in here. trust me, ignore this – i think you are trying to make amends- other than refunds, what do you want this poor girl to do now? crucify herself for everyone’s pleasure? Sometimes you just have to let the anger go.

  52. Mymy January 12, 2011 at 4:56 pm #

    I think the only one with their head up their ass around here is you Amber.

  53. Mymy January 12, 2011 at 5:01 pm #

    And since you clearly lack comprehension of the issue, taking orders now when you are already behind is only going go earn you more negs from unhappy customers. It does not matter that you have them scheduled for next month. You are already in the hole and until you have completed all current projects you should not be taking on more clients. You need only an ounce of business sense to figure that out!

  54. PISSED January 12, 2011 at 6:25 pm #

    Question is — WHY would convos and emails impact you SO and distract you so that you can’t continue to work —- WHEN YOU’RE NOT EVEN REPLYING TO THEM?!

    Please tell me in WHAT world it’s okay to take $200 from a customer and then not utter a SINGLE PEEP to them for over four months?

  55. PISSED January 12, 2011 at 6:30 pm #

    Oh, and if you look she has yet another new negative feedback review…

  56. Question Is January 12, 2011 at 6:38 pm #

    Amber acts like everyone here is being unreasonable, outlandish, insane – pray tell, has anyone ever seen another situation like this on Etsy? If this was just a case of people being unreasonable, I don’t think you’d have 11 negatives from a 1 month period… If it was that common for buyers to get unreasonable, we’d all have a negative or two (not to mention, 11)

  57. sick of cupcakes January 12, 2011 at 6:50 pm #

    How can you have “tried” to put your shop on vacation mode? Did it not take? Your items are all still visible and able to be purchased right now. INACTIVATE THEM SO NO ONE ELSE CAN SEND YOU HUNDREDS OF DOLLARS. Although, anyone who would buy from you at this point clearly has a comprehension problem.

  58. Christine January 12, 2011 at 6:50 pm #

    Amber one thing you haven’t addressed is your need to leave a retalitory negative. The negatives you are getting are well deserved and your customers did nothing wrong (except giving you money) so why do you feel the need to give a negative back? You should be leaving a positive with a heartfelt apology or if you can’t do that then just shut up and don’t leave any feedback.

  59. Susan January 12, 2011 at 7:42 pm #

    Amber if people are complaining about not receiving orders made in August, which is, to be generous with the start dates, at least three months behind, why are you saying you can take orders to start for February 1st?

    YOU’RE THREE MONTHS BEHIND!!!!!

    Go in vacation mode.

    Also, if you’ve got (from my count) around 60 sales since last August, I’ll give you one hour to create a mailing list of all of those email addresse. That’s two minutes per client to find and copy their email address. Then I’ll give youfive minutes to send out a group email of apology and excuse and blame. Then you can go and have a shower and pet the cat or whatever is more important.

    Because otherwise, your professional career is pretty much over.

    The only other etsy seller I can think of that imploded in this way was MandyH8800, who took wedding dress deposits and then decided her personal life was more important.

  60. L January 12, 2011 at 9:22 pm #

    What I don’t understand is – the business of a graphic designer who works remotely is almost 100% tied to email — how exactly does she plan on communicating with her clients and garnering requests for design, etc. if she doesn’t want her clients to email her? Does she not realize that the Graphic Designer/Client relationship is based on a hell of a lot back-and-forth to get things just right? In my professional life, I’ve NEVER worked with a GA where we haven’t been back-and-forth via email nonstop.
    Oh, and just for the record, all of my emails to Amber were one-liners with simple questions or statements – VERY easy emails to respond to with a simple “yes” or “no” or ETA, but apparently that was too much to deal with.

  61. JennAan January 13, 2011 at 6:23 am #

    Amber, you responded to this blog forum, 3 times yesterday, between the hours of 12 and 3 (aprox) with some rather lengthy excuses, dont you think that those 3 hours could have been better spent, responding to customers? Or working?
    Perhaps you are missing the point.
    Nobody is attacking your personal life, or that you have one, we have personal lives as well, Yet I still manage to deliver my product on time.
    We as paying customers are just disappointed and frustrated in the fact that you, essential, are breaking an agreement with us. We have all paid you in full (in a timely manner) for work we have not received.
    Now if we dont respond to you, you get to keep our money, and that is our loss, but if you dont respond to us, what recourse do we have?
    You complain that we have “tied up” your paypal account, what was my other option? email you?
    call you?
    If you dont respond, people will do what they think is necessary, and I am pretty sure, nobody jumped up the first time you did not respond to an email, and ran over to paypal and demand their money back.
    This has been happening for months, and you only have yourself to blame for the situation you are in.
    A sincere “I am sorry” might have helped a few months ago, but now you need to realise that all of “this blog stuff” is born out of pure frustration, and people are “venting” here to warn others. The long term effects of your behaviour may sink your business for good.
    It is hard for me to believe that you have not considered how much you are costing people, time and money that could be better spent on my business, purchasing the services you promised me 6 months ago, from someone more reliable.

  62. L January 13, 2011 at 9:35 pm #

    Since this seems to be the only place I can get any answers on this situation as I’m in the dark and out $200 – Amber, what exactly should our next steps be? I’m asking nicely – can you either mass email (or personally email) those of us who have been waiting for months on end notifying us if you’re going to either be providing our orders to us or providing refunds? The fact still remains that most of us are completely in the dark and would just love a simple answer.

  63. sick of cupcakes January 14, 2011 at 5:07 am #

    I would suggest some lawsuits.

  64. L January 14, 2011 at 7:18 am #

    Yes, a lawsuit – if I could afford one… even $200 is hard for me to come up with.. AHEM!

    Since Etsy and PayPal haven’t been helpful, I’m going to have to say if I don’t receive anything by 2/1/2010 I’ll be contacting the NC Attorney General’s Office http://www.ncdoj.com/

  65. L January 14, 2011 at 7:20 am #

    … And I think that two weeks is extremely generous; wayyyyy more generous than I should be after six months.

  66. JennAan January 14, 2011 at 7:41 am #

    I contacted Amber, (granted it was significantly more difficult than it should have been)
    I sent her a Facebook message, an etsy message, a number of emails and final I sent her a PayPal invoice for the refund amount as well as few few other charges I have incurred due to her delay, and an estimated charge for the time I have spent trying to contact her over the last 6 months. I sent the invoice yesterday, (it was a fairly hefty amount), aprox 2 hours later, I received a polite email, with a scan of a cheque she was sending me for the refund amount. Perhaps seeing how much money she has cost me helped her realize her actions are having a greater effect than she first anticipated.

  67. Midnight January 14, 2011 at 3:33 pm #

    I’m not sure why some are trying to inflame this situation and suggest lawsuits. Amber is apparently in the process of attempting to clean up this mess and is working with PayPal to get her account unlocked so that she can issue refunds.

    If EVERYONE would calm down and think reasonably then I’m sure this can be cleaned up much quicker.

    Amber should be replying to emails and convos and those who have sent them should send 1 and wait for a response. Give her a couple of days. Sending a million convos over and over isn’t going to help.

  68. sick of cupcakes January 14, 2011 at 8:18 pm #

    If any other business had taken your money and then ignored your requests would you be so forgiving?

  69. sick of cupcakes January 14, 2011 at 8:19 pm #

    And Paypal isn’t the only way to pay people back. JennAan is getting a check, and I hope she is not the only one.

  70. Carter Baizen January 15, 2011 at 9:32 am #

    Amber, please just stop listing new services. You need to close your shop to new orders and concentrate on your existing orders. Taking on anything that you can’t handle is bad for you AND your customers.

    Wait until you get caught up with the orders of people who have already paid before you list new things. This is common sense, and you seem like a reasonably bright woman. Why don’t you just give yourself some breathing room and get caught up? Why dig yourself deeper and deeper into this hole?

  71. well... January 15, 2011 at 7:49 pm #

    sick of cupcakes
    And Paypal isn’t the only way to pay people back. JennAan is getting a check, and I hope she is not the only one.

    ————————–

    wouldn’t be shocked if the check bounces haha

    Amber, I wouldn’t start taking on ANY more jobs until this mess is 100% cleaned up. You own that to the people that you have screwed over, fix their problems by either finishing their stuff or issuing refunds before taking on more work that will take up your time. Don’t say you’re taking orders again Feb 1st if you’re not going to be all done with this mess by Feb 1st. It would be incredibly disrespectful to the people STILL waiting if you started more jobs.

  72. JennAan January 16, 2011 at 5:48 am #

    I did receive a cheque, and deposit it and it has not bounced (yet)
    I did notice today that my negative feedback on etsy has been erased (Amber cancelled my “dummy purchase”) and deleted the comment.
    I suppose I will have to repost it somewhere else so people can read it.

  73. amber January 16, 2011 at 9:54 am #

    I did not delete your comment, Etsy did once I notified them of the situation, because it is in violation of their terms of use (as stated in the “Do’s and Don’ts” of Etsy):

    • Feedback is given for a transaction created for the sole purpose of leaving feedback.

    As an Etsy seller, I do not have the ability to remove feedback, no one does.

  74. SweetJean January 16, 2011 at 7:25 pm #

    First of all i want to say that i know Amber, and as a fellow designer, we all have the same type of things that go on with things! Amber is honest, she is a great designer, and its obvious that something would have had to happen that was serious for things to start going haywire, you can just see it from her feedback. She would NEVER rip anyone off..EVER..For those of you who are able to get all your stuff out on time, might be those who make producs, As designers..we go though changing most designs more than 3+ times and receive in a day 50+ e-mails, now i dont know about most of you, but that is ALOT of e-mails to read and go though, and it is either work on the design or spend the day answering all the e-mails, its very time consuming, and we dont have a staff that helps us out! No one is perfect! things happen in life and if this situation was turned around those of you who are blasting her would want the same type of understanding!

    I know she is doing her best to get things all straightened out, so give her a chance to do that!

    And she is 100% correct..there is no way she can remove the feedback, if someone purchases from you to leave a negative feedback, etsy removes it right away! and in some cases the buyer can have their account suspended and even terminated, so if anyone else is thinking of doing that, keep that in mind!

    Bottom line..She is honest..she is a great designer and very talented..things happened beyond her control in her life that got her to this situation, and people handle things in their own way! so do not condem her for that! give her a chance to fix this all!

  75. kitten January 16, 2011 at 7:49 pm #

    Well isn’t that nice coming from you SweetJane. I would imagine you’d have a different opinion of Amber if you’d paid her a large sum of money for a product more than 6 months ago and have squat to show for it.

    You’ve emailed/convoed Amber and she doesn’t answer. Now remember all this time Amber continues to list items for sale in her shop. I imagine you’d feel differently about your friend Amber.

    Amber still owes a lot of people money and is STILL listing in her shop. Nice try SweetJane, but your friend Amber is a lot of things, honest is not one of them.

  76. sick of cupcakes January 16, 2011 at 8:56 pm #

    Sweet and honest my ass. STOP SELLING ORDERS YOU DO NOT HAVE THE ABILITY/TIME/INCLINATION TO FULFILL!!!!

  77. Done and Done January 16, 2011 at 9:12 pm #

    Amber, I don’t think I’ve ever seen as many fallacies in one post…wow!

    Straw man…false dilemma…appeal to ridicule…slippery slope…ad hominem…

    I could go on, but really, what’s the point. You obviously did not learn the most important lessons at RCC, as far as running a business:

    1. The customer is always right. Did they not prepare you for the endless, “Maybe flatten that curve out a little more, okay now maybe slightly less blue, no, more green, no that’s too much…” If you can’t handle that with grace and patience, you need to find a new business. Most of your customers will never understand most of what you do, what it takes to do what you do, etc. Guess what? All they have to do is pay you and then try their best to communicate what they want. Some aren’t that great at figuring out what they want, especially before they’ve seen it. And some just can’t make up their minds. Tough for you.

    2. No one cares what’s going on in your personal life! You better get a handle on that real quick because there are so many more people to get graphic services from who aren’t whining about their life crises. Oh, you better believe they’re having those crises – sometimes all at once – WE ALL DO. But the true measure of a person is how she handles the bad times (not your fabulous feedback during good times).

    3. Online is a whole different animal. E-commerce can break you really quickly and it’s hard to recover once you screw it up.

    You clearly have talent so I hope you can turn it around but seriously, lose the attitude. Whether you continue selling online or not, that “Look people, just get over it, stop emailing me so I can get back to work” crap will never serve you. And tweeting about it doesn’t help either. You must have NO idea, no self awareness of how that sounds to people whose money you’ve had for months with no communication (only reason I can figure you’d ever utter that – just no understanding whatsoever) or those who might have done business with you – including me.

    Okay, so FML…I’m pretty sure I just wasted precious minutes writing this, in one/out the other I suspect…

  78. amber January 16, 2011 at 9:28 pm #

    yep. In one ear, and right out the other. ❤

    p.s. In case anyone has failed to notice this, as I have stated multiple times, I am working on resolving everything. EVERYONE who has requested a refund will receive one. It might not be immediate, but it will happen as soon as possible.

    Also, I have NOT been re-listing my services and I have not done so in a while. Just because my shop is open doesn't mean I'm doing any promoting. If people find me, they find me.

    Thank you, SweetJean. 🙂

  79. kitten January 16, 2011 at 10:38 pm #

    amber said:

    Also, I have NOT been re-listing my services and I have not done so in a while. Just because my shop is open doesn’t mean I’m doing any promoting. If people find me, they find me.
    ______________________________

    LOL, you still don’t get it. Who gives a shit if you’re promoting your shop or not. Close your fucking shop until you refund the customers you stole from.

    Jesus, I know all graphic designers aren’t as dense as Amber and SweetJean, but damn.

  80. amber January 16, 2011 at 10:40 pm #

    No.

  81. PISSED January 17, 2011 at 12:51 am #

    Hotchkiss’ seven deadly sins of narcissismHotchkiss identified what she called the seven deadly sins of narcissism:[19]

    1.Shamelessness — Shame is the feeling that lurks beneath all unhealthy narcissism, and the inability to process shame in healthy ways.

    2.Magical thinking — Narcissists see themselves as perfect using distortion and illusion known as magical thinking. They also use projection to dump shame onto others.

    3.Arrogance — A narcissist who is feeling deflated may reinflate by diminishing, debasing, or degrading somebody else.

    4.Envy — A narcissist may secure a sense of superiority in the face of another person’s ability by using contempt to minimize the other person.

    5.Entitlement — Narcissists hold unreasonable expectations of particularly favorable treatment and automatic compliance because they consider themselves special. Failure to comply is considered an attack on their superiority, and the perpetrator is considered an “awkward” or “difficult” person. Defiance of their will is a narcissistic injury that can trigger narcissistic rage.

    6.Exploitation — can take many forms but always involves the exploitation of others without regard for their feelings or interests. Often the other is in a subservient position where resistance would be difficult or even impossible. Sometimes the subservience is not so much real as assumed.

    7.Bad Boundaries — narcissists do not recognize that they have boundaries and that others are separate and are not extensions of themselves. Others either exist to meet their needs or may as well not exist at all. Those who provide narcissistic supply to the narcissist are treated as if they are part of the narcissist and be expected to live up to those expectations. In the mind of a narcissist, there is no boundary between self and other.

  82. PISSED January 17, 2011 at 12:54 am #

    Because Amber TOTALLY isn’t promoting her services… nope, not at all! She’s just repeatedly promoting her services all over Twitter (which she’s obviously had the time to do when she’s, you know, NOT following through on orders).

    BTW, Amber, LOVE the newest post! Sigh… those pesky, pesky customers! How DARE they!

    It would be so very nice if I could just WORK on current projects instead of trying to rectify this period of negativity that has arisen…
    about 6 hours ago via web .Professional Logo Design with Business Card: $135.00Please reference the beginning of my shop announcement for … http://etsy.me/a2NpK8
    1:04 PM Jan 5th via twitterfeed .It’s like a black hole … Sucking me in…
    6:32 PM Jan 1st via Twitter for BlackBerry® .No but really… Humor me…
    7:39 PM Dec 31st, 2010 via Twitter for BlackBerry® .Say something profound…
    7:35 PM Dec 31st, 2010 via Twitter for BlackBerry® .Have a safe and happy new year’s eve. May 2011 be a year of positivity and fun!
    3:11 PM Dec 31st, 2010 via Twitter for BlackBerry® .alternatives to paypal? Why yes, I’d love some! this has been the week from paypal hell. :-{
    11:23 PM Dec 28th, 2010 via web .Branding Package – Professional Logo with Business Card, Label, Blog Header, Etsy Banner and Avatar: $220.00Ple… http://etsy.me/cuczyH
    2:10 PM Dec 28th, 2010 via twitterfeed .Professional Logo Design with Business Card and Blog Header: $160.00Please reference the beginning of my shop a… http://etsy.me/c9YABR
    1:09 PM Dec 28th, 2010 via twitterfeed .Professional Logo Design with Business Card and Blog Header: $160.00Please reference the beginning of my shop a… http://etsy.me/aUuZnX
    1:09 PM Dec 28th, 2010 via twitterfeed .Professional Logo Design and Branding Package with Business Card Design, Hang Tag Design, and Sticker Design: $… http://etsy.me/9oWaUD
    11:06 AM Dec 28th, 2010 via twitterfeed .Professional Custom Logo Design – Photographer Total Package – Watermark, Post Card, Business Card, Price Sheet… http://etsy.me/aPJN8l
    2:54 AM Dec 28th, 2010 via twitterfeed .Professional, Custom Logo Design With Business Card, Letterhead and Envelope: $175.00Please reference the begin… http://etsy.me/aVUJfJ
    6:39 PM Dec 27th, 2010 via twitterfeed .Professional, Custom Logo Design With Business Card, Letterhead and Envelope: $175.00Please reference the begin… http://etsy.me/9oQKqw
    6:39 PM Dec 27th, 2010 via twitterfeed .Custom, Professional Level Logo Design: $110.00Please reference the beginning of my shop announcement for my cu… http://etsy.me/9qTtom
    6:39 PM Dec 27th, 2010 via twitterfeed .Custom, Professional Level Logo Design: $110.00Please reference the beginning of my shop announcement for my cu… http://etsy.me/dvMzDd
    6:39 PM Dec 27th, 2010 via twitterfeed .Branding Package – Logo, Business Card, Blog Header, Etsy Banner and Avatar: $200.00Please reference the beginn… http://etsy.me/bzncfi
    2:25 PM Dec 27th, 2010 via twitterfeed .Professional Logo Design with Business Card, Sticker Design and Flier Design: $190.00Please reference the begin… http://etsy.me/9jCi7p
    11:13 AM Dec 27th, 2010 via twitterfeed .Professional Logo Design with Business Card, Sticker Design and Flier Design: $190.00Please reference the begin… http://etsy.me/cd1FAY
    11:13 AM Dec 27th, 2010 via twitterfeed .Professional Logo Design with Business Card, Sticker Design and Flier Design: $190.00Please reference the begin… http://etsy.me/buiO8d
    11:13 AM Dec 27th, 2010 via twitterfeed

  83. PISSED January 17, 2011 at 12:55 am #

    It would be so very nice if I could just WORK on current projects instead of trying to rectify this period of negativity that has arisen…
    about 6 hours ago via web .Professional Logo Design with Business Card: $135.00Please reference the beginning of my shop announcement for … http://etsy.me/a2NpK8
    1:04 PM Jan 5th via twitterfeed .It’s like a black hole … Sucking me in…
    6:32 PM Jan 1st via Twitter for BlackBerry® .No but really… Humor me…
    7:39 PM Dec 31st, 2010 via Twitter for BlackBerry® .Say something profound…
    7:35 PM Dec 31st, 2010 via Twitter for BlackBerry® .Have a safe and happy new year’s eve. May 2011 be a year of positivity and fun!
    3:11 PM Dec 31st, 2010 via Twitter for BlackBerry® .alternatives to paypal? Why yes, I’d love some! this has been the week from paypal hell. :-{
    11:23 PM Dec 28th, 2010 via web .Branding Package – Professional Logo with Business Card, Label, Blog Header, Etsy Banner and Avatar: $220.00Ple… http://etsy.me/cuczyH
    2:10 PM Dec 28th, 2010 via twitterfeed .Professional Logo Design with Business Card and Blog Header: $160.00Please reference the beginning of my shop a… http://etsy.me/c9YABR
    1:09 PM Dec 28th, 2010 via twitterfeed .Professional Logo Design with Business Card and Blog Header: $160.00Please reference the beginning of my shop a… http://etsy.me/aUuZnX
    1:09 PM Dec 28th, 2010 via twitterfeed .Professional Logo Design and Branding Package with Business Card Design, Hang Tag Design, and Sticker Design: $… http://etsy.me/9oWaUD
    11:06 AM Dec 28th, 2010 via twitterfeed .Professional Custom Logo Design – Photographer Total Package – Watermark, Post Card, Business Card, Price Sheet… http://etsy.me/aPJN8l
    2:54 AM Dec 28th, 2010 via twitterfeed .Professional, Custom Logo Design With Business Card, Letterhead and Envelope: $175.00Please reference the begin… http://etsy.me/aVUJfJ
    6:39 PM Dec 27th, 2010 via twitterfeed .Professional, Custom Logo Design With Business Card, Letterhead and Envelope: $175.00Please reference the begin… http://etsy.me/9oQKqw
    6:39 PM Dec 27th, 2010 via twitterfeed .Custom, Professional Level Logo Design: $110.00Please reference the beginning of my shop announcement for my cu… http://etsy.me/9qTtom
    6:39 PM Dec 27th, 2010 via twitterfeed .Custom, Professional Level Logo Design: $110.00Please reference the beginning of my shop announcement for my cu… http://etsy.me/dvMzDd
    6:39 PM Dec 27th, 2010 via twitterfeed .Branding Package – Logo, Business Card, Blog Header, Etsy Banner and Avatar: $200.00Please reference the beginn… http://etsy.me/bzncfi
    2:25 PM Dec 27th, 2010 via twitterfeed .Professional Logo Design with Business Card, Sticker Design and Flier Design: $190.00Please reference the begin… http://etsy.me/9jCi7p
    11:13 AM Dec 27th, 2010 via twitterfeed .Professional Logo Design with Business Card, Sticker Design and Flier Design: $190.00Please reference the begin… http://etsy.me/cd1FAY
    11:13 AM Dec 27th, 2010 via twitterfeed .Professional Logo Design with Business Card, Sticker Design and Flier Design: $190.00Please reference the begin… http://etsy.me/buiO8d
    11:13 AM Dec 27th, 2010 via twitterfeed

  84. PISSED January 17, 2011 at 12:56 am #

    No, Amber, OF COURSE you’re not promoting your services!

    http://twitter.com/thegirlinblack

    P.S. LOVE the newest status! Those pesky, pesky customers… aren’t they SUCH pains the way they expect to get their orders?

  85. Bemused January 17, 2011 at 2:26 am #

    Funny, I was told that I couldn’t have my refund straight away because someone tried to hack her paypal account using her stolen smart phone…..and here I find out the real reason is that paypal froze it because of all the disputes…I guess what is 1 more fib in light of all the others.

  86. Sarah January 17, 2011 at 2:33 am #

    Amber – you wouldn’t need to defend yourself if you acted like a grown-up. No customer should have to care about your life, they are buying a product, you are selling it.
    If you can’t fulfill your side of that contract, then you refund and apologize – that’s business.

    The fact that paypal have put a stop on your account should tell you something.

    You’re not mature enough to run a business – too much self-pity, too much ego.
    And very little moral sense – why do you think it’s ok to keep money for work that your never did?
    Shame on you.

  87. PISSED January 17, 2011 at 2:48 am #

    Bemused: Funny, I was told that I couldn’t have my refund straight away because someone tried to hack her paypal account using her stolen smart phone…..and here I find out the real reason is that paypal froze it because of all the disputes…I guess what is 1 more fib in light of all the others.

    —————

    LOL! I wouldn’t doubt that her other sob stories were phoney too.

  88. Lex January 17, 2011 at 3:12 am #

    Absolutely horrifying this seller thinks her sob story gives her the right to inconvenience other people’s lives. How selfish of you Amber, to steal other people’s money and expect understanding in return just because of your “circumstances”.

  89. Lex January 17, 2011 at 3:26 am #

    For those of you she still owes money to, please fill out a complaint on the IC3 website: http://www.ic3.gov/complaint/default.aspx

    If you have her address, call up her local police department. It doesn’t cost anything to file a complaint and they will take it seriously, especially if she has stolen from so many people. I was scammed once, and got my money back after I did the same thing and the police paid a visit to her house.

  90. Sarah January 17, 2011 at 4:01 am #

    Her twitter message with “rectify this period of negativity” made me laugh out loud. How about starting the ‘rectifying’ by not leaving immature, self-pitying negative feedback for the people that you have ripped off?

    And this gem from December “alternatives to paypal? Why yes, I’d love some! this has been the week from paypal hell.”

    I’m not sure if your realize how serious this is – it’s on the internet and will follow you around pretty much forever.
    To say nothing of the potential for legal action.

  91. Aja January 17, 2011 at 4:21 am #

    One would think you would be apologetic as all get out. Your customers DID NOTHING WRONG. You are trying to play the victim here.

    I felt bad for you from reading this in the forums. Reading your comments here as well as the retaliatory feedback you miraculously had the time to devote to says to me you are an entitled little brat who really shouldn’t be in business for herself. Why would refunds take this long? I’ll tell you why. Because you spent the money others paid you, overextended yourself, and never provided the service you were paid to provide.

    THAT IS STEALING.

    Get over yourself. YOU ARE IN THE WRONG. You are entitled to nothing. Stop putting this on your customers.

  92. sick of cupcakes January 17, 2011 at 6:36 am #

    She won’t close that store…..that is her spending money! She probably still has Christmas bills to pay off and who better to do it for her than those damn customers that want her to get off her lying ass and do the work she was paid to do. You belong in jail, you lying bitch.

  93. AllisonW January 17, 2011 at 10:14 am #

    I really think the hostility here is terrible, regardless of the fact she owes money you are all acting like a bunch of bullies and that is ILLEGAL! yes you have a right to be angry but handling it in this manner is just not appropriate! its easy to hide behind the computer and lash out at people but in real life i highly doubt any of you would be able to say any of this face to face to someone! Women are just too catty and mean as well as irrational and quick to say things! Just let this girl try to make things right! I mean come on you are all complaining that she is on here typing when she should be working..BUT WHAT ARE THE REST OF YOU DOING??? dont any of you have a life?? what example are you setting for your children by acting this way?? Shouldnt you people be working???

    Sick of Cupcakes ..Pissed and Kitten, why dont you reveal who you really are?? i had no problem putting my real name here!! why dont you?? Instead of calling her names and freaking out like lunatics why dont you just address it all in a mature manner! Seriously you women need to get a freaking LIFE!!!

  94. sick of cupcakes January 17, 2011 at 10:22 am #

    Allison sweetie, who I am is none of your goddamn business. I haven’t stolen any money from anyone. So kiss my ass.

  95. AllisonW January 17, 2011 at 10:26 am #

    thats ok..i aready figured out who you are:)

  96. JennAan January 17, 2011 at 10:54 am #

    Allison W, there is nothing illegal about what people are doing on this forum, everything that is being said is based in fact, I do think that some people are getting more and more angry, and comments are escalating. However, do not assume that jumping on here and throwing around the word ILLEGAL in big letters, is going to make any of us feel bad. We all have the right to say what ever we like and I have not said anything that I would be embarrassed or unwilling to say in front of anyone. And slander, to which I assume you are eluding with your “its illegal” statement, is only an issue if the statements are untrue and cannot be supported by evidence, which is not the case here.

  97. amber January 17, 2011 at 11:20 am #

    I just love reading the latest gossip over my coffee every day. Puts me in such a motivated and happy mood. 😀

  98. AllisonW January 17, 2011 at 11:20 am #

    there is a difference in stating FACT and then going to far with name calling! that is not ok! You can say someone owes you money and has not refunded you but going as far as calling them a bitch and saying they belong in jail is just out of control! I understand that emotions are running high here but i think that trying to resolve this all in a mature matter will have a better outcome for everyone!

  99. amber January 17, 2011 at 11:21 am #

    And by the way, thank you Allison. I was wondering why these people don’t want to reveal who they are…

  100. PISSED January 17, 2011 at 11:27 am #

    Allison, we’ve tried to be nice, patient, and mature for MONTHS. What did that get us? No response to any emails sent.

    Oh and who am I? My name is Amber Mabe, aka Amber the Scamber! I owe out thousands of dollars to customers and I don’t care! I’m gonna go Twitter now and be tooootally emo and stuff! omg!

  101. AllisonW January 17, 2011 at 11:30 am #

    you are so welcome:) the reason they dont want to reveal who they are is because they thrive on drama and if they really were more concerned about getting a refund they would be dealing with you in a mature manner and privatley and they would not be posting on here! From reading though everything and looking at your shop i can see that you are an honest person and that something happened to put you behind and no i am not saying that the people who want refunds are not important i am just stating that this matter should be all delt with privately and on an individual basis! Coming on here and ganging up on you is not the way for anything to be resolved!

  102. Aja January 17, 2011 at 11:31 am #

    Name calling isn’t right and I don’t agree with it…but it’s not illegal. Unlike taking someone’s money and not providing services paid for :/

    Amber, I wish you luck. But you can’t blame people for being heated. I don’t think you realize how you sound in previous posts as well as the unwarranted retaliatory feedback you left your customers.

    Formally signed,
    Aja of Sagittarius Gallery

  103. JennAan January 17, 2011 at 11:33 am #

    You will notice, I am happy to say who I am, and I have not called anyone any names.
    I will say that Amber you are not helping matters and seem to be provoking the people on this forum, and I think that the name calling is a direct result of your sarcastic pseudo positive attitude, and blasé manner. I suggest you stop fuelling the fire and hope that it all stops soon. As for Allison, unless you have been in a similar situation I am not sure that what you have to say is going to be relevant, and while I agree the name calling is an unnecessary exaggeration, there is nothing illegal about it, and jumping in at the end of this and yelling that we are all immature and what we are saying is illegal, is not only immature and excessive, it is inaccurate.

  104. AllisonW January 17, 2011 at 11:36 am #

    I have been in a similar situation and i was owed THOUSANDS for a product! but in the end the person refunded me and explained the situation and it was all delt with privately!

    If someone was going to rip someone off and scam them, they would take the money close their shop and you would never hear from them again, that is a scammer they steal then close up shop! Amber is still here, her shop is still on etsy she is not hiding from anyone!

    I am in the legal field so i am well aware of what is legal and what is not! i am also aware of everyones position here legally from the buyer to the seller!

  105. L January 17, 2011 at 11:37 am #

    I, for one, am more than happy to provide the emails I sent Amber over time. I emailed her short, cordial emails asking for status updates, and even after I originally posted this after reaching my absolute wits end and not getting a response, I contacted her and told her I would prefer not to add my refund to her list of refunds, rather I’d just like to work with her on getting my original product.
    No response.

    Boils down to the fact that months and months of polite, cordial, professional emails have done nothing for most of us.

  106. amber January 17, 2011 at 11:40 am #

    *yawns*
    This is beginning to bore me. At first it was sort of funny and now it’s just blahhhh… I think I’ll proceed with my work now and handling everything as I have been trying to do for weeks, and leave you ladies to your bitching and moaning. Have fun! Now I remember why I don’t miss being in high school.

  107. Aja January 17, 2011 at 11:47 am #

    That’s sad this situation is so “funny and boring” to the shop owner.

    Good luck to all of those looking for rectification. You can call the local sheriffs if you wish and file a complaint. Internet fraud is a serious crime. Perhaps being formally served by the local PD will light a fire underneath an otherwise mildly amused, bored backside.

    Peace.

  108. L January 17, 2011 at 11:59 am #

    Well-put, Aja.

  109. JennAan January 17, 2011 at 11:59 am #

    Allison, I stand corrected, you were very lucky to have had the ability to deal with your issue, privately, something I am sure all of us would have preferred, however due to this sellers unprofessional attitude, that was not an option.
    Perhaps you cant tell from her posts, but it appears she finds this all very amusing and not worthy of her time, just like the work she promised her clients. It seems the seller is convinced that everyone is being unreasonable with no provocation from her. Yes her shop is still on etsy, but she is in fact attempting to hide from her clients, by not responding to them, or updating them or refunding them. What would you recommend that everyone do?

  110. AllisonW January 17, 2011 at 12:10 pm #

    I would suggest that everyone deal privatley with their own individual matters it has gotten so blown up and everyone is feeding off everyone else! i truly believe that she is not scamming anyone she has been in business for a long time and you can tell by her feedback that she started having problems in the last few months! I am not making excuses for her i am just stating a fact from evidence of her feedback ect! I am sure she feels bad for this all and everyone handles situations differently so her reactions are just actions towards what others are saying..its human nature to get defensive when feeling like you are trapped even if its your own doing! I just ask that all the people who are involved try to resolve this with her on a one on one basis and cordially and mature! just because someone may act immature does not mean that the reaction has to be that way, be the bigger people here and just try to resolve it without name calling!

    JennAan you seem to be level headed and one of the mature ones here so i know you are a reasonable person! Just contact her again and try to resolve it! its not going to get fixed on here!

  111. L January 17, 2011 at 12:20 pm #

    Sadly, there has been no response from individual emails. I think most of us here are in the same boat where she just will not respond. Like several of us said wayyyy farther up, if she would have just emailed us – even via mass email – just to say she was having troubles, had fallen behind, etc. – I (as I’m sure several others) would have COMPLETELY understood. Unfortunately, that has not been the case – and unfortunately, Amber has not dealt with this situation professionally by any means.

  112. JennAan January 17, 2011 at 12:21 pm #

    Allison, I have managed to resolve my issue (just a few days ago) with this seller, however, it was only after I started making public comments that I managed to receive any response to my attempted communication spanning almost 6 months. So I can sympathise with the people here who have yet to receive anything from her.
    I don’t think there is anyone here who has not tried to resolve this privately, this was very much a “last resort” type thing for me.

  113. AllisonW January 17, 2011 at 12:29 pm #

    i completly understand where everyone is coming from and i sympathize with all parties in this situation! the only thing i can say to the others give it one last try and see if you can resolve your issue with her on a one on one basis! i am sure she is bogged down with many e-mails and will respond!

    Unfortunaley internet business is always buyer beware! i know from personal experience! When you enter into a transaction on-line with someone you are taking a risk no matter what as you dont have a brick and mortar shop or office to go to for refunds ect! its a very grey area! and legally it would be almost impossible to do anything about, the police will do nothing about it! its a business matter not a physical theft of products! most businesses claim bankruptsy when situations like this happen! and they are not responsible to pay any monies owing! so i am sure she wants to get this all resolved with everyone!

  114. Done and Done January 17, 2011 at 1:44 pm #

    Well, AllisonW, you sure are sure of a lot of things regarding Amber. Hmmm, how could that be, I wonder?

    Anyway, you sound pretty young. You might want to work on not using quite so many exclamation marks in your writing – it doesn’t really add to your credibility. And you probably just need to duck out of this one; you’re not doing yourself or Amber (?) any good here.

    And, wow, Amber, your latest really leaves me speechless. Bored, huh? Yikes. Unbelievable that you would think this is the right way to go about this…just, wow. You’re starting to sound like a certain German-Texan-baker-beader and that’s just, well, frightening for you.

  115. AllisonW January 17, 2011 at 2:47 pm #

    Done and Done ..Before you voice your opinion on me and since you dont know me, just to fill you in, i am a law school graduate i am not that young! I do not personally know Amber, i am just aware of the situation so please before you claim to know who i am or what involvement i have here get your facts straight! Last time i checked it was not a crime to use exclamation marks!

  116. sick of cupcakes January 17, 2011 at 2:49 pm #

    *https://odr.bbb.org/odrweb/public/getstarted.aspx

  117. L January 17, 2011 at 3:42 pm #

    Well… since this obviously “bores” Amber so much and/or she’s finding this all too funny and can’t stop laughing long enough to respectfully come to a mature solution, I guess perhaps like Lex and Sick of Cupcakes helpfully suggested, one (or perhaps all!) of these agencies will be interested:

    https://odr.bbb.org/odrweb/public/getstarted.aspx

    http://www.ic3.gov/complaint/default.aspx

    http://www.ncdoj.com/

  118. bellacruz January 17, 2011 at 6:06 pm #

    Wow. I do not think I have ever come across a business person carrying out their business in this manner. I’m stunned, really. And she remains on etsy?

  119. Lex January 17, 2011 at 8:02 pm #

    Don’t forget to call her local police department to complain. That made the biggest difference when someone tried to scam me, because the police actually paid a visit to her house.

  120. kitten January 17, 2011 at 8:18 pm #

    bellacruz said:
    Wow. I do not think I have ever come across a business person carrying out their business in this manner. I’m stunned, really. And she remains on etsy?
    ___________________________________

    My guess is some sort of substance abuse problems, serious mental issues or both.

  121. sick of cupcakes January 17, 2011 at 8:51 pm #

    I don’t want to read that whole thread, but is it filled with cupcakes blaming those damn paying customers again?

  122. Sarah January 17, 2011 at 9:01 pm #

    Her Facebook: http://www.facebook.com/people/Amber-Mabe/629460616#!/profile.php?id=629460616

    MySpace: http://www.myspace.com/amabedesign09

    Her online portfolio: http://www.coroflot.com/ambermabe/profile

    This is what she has listed as her e-mail and phone number there:
    Amber Mabe
    ambermabe@mac.com
    336.465.1276

  123. Lex January 17, 2011 at 9:12 pm #

    She has her phone number listed as 336.465.1276 on her online portfolio @ http://www.coroflot.com/ambermabe for those of you who can’t reach her by e-mail.

  124. L January 17, 2011 at 9:40 pm #

    LOL @ “Filled with cupcakes” … Sickofcupcakes, whyyyy do you hate cupcakes so?! They’re yummy 🙂

    Oh and look – on the bottom of page 6 is a touching moment from back when Ms. Mabe and I had a lovely working relationship… she even called me “super understanding”… sigh… those were the days…

  125. K January 17, 2011 at 10:00 pm #

    Has this recent Etsy forum thread by Amber been posted here?

    “Apparently, NO ONE reads my shop announcement before purchasing…”

    http://www.etsy.com/forums_thread.php?thread_id=6630492

  126. amber January 17, 2011 at 10:07 pm #

    Texting is a brilliant idea. All satire and sarcasm aside, I think it would be a really good means of contacting me. So text me and I’ll reply.

    And, just a heads up, if you try to reach me on myspace, I will not reply as I am almost never on there. If you try to reach me on facebook, I will not reply. I only respond to friends and family on there, and I’m not dealing with any of this on there.

    Best bet: text, email or etsy convo me. Like I said before, I’m working on replying to everyone, however it’s NOT something that will be accomplished in a day or even a week.

  127. Sarah January 17, 2011 at 11:12 pm #

    Just found out her mother, Amber Mabe, has her own Etsy store here: http://www.etsy.com/people/carawaycreek

    This is her Facebook:
    http://www.facebook.com/carawaycreek

    Remember to let her know the daughter she is so proud of is a scammer!

  128. Sarah January 17, 2011 at 11:20 pm #

    Asheboro Police Department: http://www.ci.asheboro.nc.us/departments/police/police_contacts.html
    336-626-1300

    Greensboro Police Department: http://www.greensboro-nc.gov/Departments/Police/ There’s a link to file a report online.
    336-373-2222

  129. Sarah January 17, 2011 at 11:35 pm #

    This is her mother’s mailing address and number:
    Caraway Creek Reptiles & Design
    3784 Golden Meadow Rd
    Asheboro, NC 27205
    (336) 241-2266

    http://www.yellowbot.com/caraway-creek-reptiles-design-asheboro-nc.html

  130. Sarah January 18, 2011 at 12:13 am #

    She has listed an address and a different phone number on an older portfolio here: http://www.creativehotlist.com/index.asp?linkTarget=fullProfile.asp&indID=124480

    Amber Mabe
    ambermabe@mac.com
    336.588.2167
    3784 Golden Meadow Rd.
    Asheboro, NC 27205

    The address matches that listed by her mother earlier, so it’s most likely her home or shop address.

  131. Sarah January 18, 2011 at 1:15 am #

    Sorry, meant Tammy Mabe, not Amber Mabe in the comment about her mother’s shop.

  132. SarahN January 18, 2011 at 2:28 am #

    Get back to work Amber! Those annoying customers who pay your bills are still waiting for their product.

  133. sick of cupcakes January 18, 2011 at 5:32 am #

    You should be contacting each and ever customer that you haven’t delivered a finished product to. They should not have to chase YOU down. Keeping your shop open will only dig your grave deeper and deeper. There WILL come a point when you won’t be able to climb out. WAKE UP!

  134. amber January 18, 2011 at 10:05 am #

    Wow… I have stalkers now. I don’t know if I should be flattered or annoyed.

  135. Whoa January 18, 2011 at 10:52 am #

    I can understand both sides of this issue, and it is probably best left to be resolved between the individual parties involved.

    Amber,
    My suggestion to you, stop posting. Make amends. Focus on work and let this be a lesson on how NOT to deal with things.

    Sarah- You crossed the line when posting Amber’s personal information.
    It is one thing to address the issue, but to start messing with someone’s personal life is another matter.
    Telling people to contact her mother? Unbelievable.

    Actually, I am a bit disgusted that this info was even posted.

  136. sick of cupcakes January 18, 2011 at 11:20 am #

    I love Amber’s mom’s snakes. Those are so cool.

  137. kitten January 18, 2011 at 11:32 am #

    I have no problem with the posting of the name, address, etc. for those that are going to file a police report and contact FBI internet crimes division. I wouldn’t contact her mom. Ambers a big girl and can take care of herself. Not her mom’s fault her daughter’s a scam artist.

  138. amber January 18, 2011 at 11:36 am #

    Sick of Cupcakes, thank you – I think her work is amazing, and so do many others. She’s been featured on several blogs, in several magazines, craft shows, and on a few TV specials about local artisans.

    I received calls all through the night last night, and so did my parents.
    This situation has gone beyond the point of a business matter and has become a matter of personal harassment which has escalated beyond the level of just attacking me, the seller, and is starting to affect people who were in not way involved in ANY of these transactions. With that being said, I will not be posting on this blog again. If you want to reach me, you must contact me directly. Don’t expect a response on here.

    Contacting my local police department, etc, will only delay things further. The more drama/issues I have to deal with, the longer it will take for this situation to be resolved: Plain and simple, that’s the truth, not a threat. If you cannot understand that, then I don’t know what else to say to you.

    As I have stated numerous times on here, just because I cannot snap my fingers and make everything right again, immediately, doesn’t mean that I am scamming you, or that you will not receive your refunds. YOU WILL. I am not trying to delay anything and I am working as quickly as possible to fix all of this. Trust me, I want this to be over with as much as [some of] you do. I genuinely think some of you are bored and thrive off of conflict… hence the reason you keep posting snarky comments.

    If I were a scam artist, I would have closed/deleted my shop and never tried to fix anything with anyone. I would sure as hell NOT be posting on here, trying to defend myself. Clearly, I’ve just gotten myself in over my head.

  139. Shelly January 18, 2011 at 12:44 pm #

    I have refrained from posting here until now, but i am ready to blow a gasket. Posting someones PERSONAL information is not OK, posting their parents information who have nothing to do with the situation is even more disgusting, what do you people think you are going to accomplish by doing this? I think if any of you had your information posted and you got calls all night long and so did your parents you would not be ok with any of you.

    Just to clarify something none of this is considered an INTERNET CRIME, if you would like i can post the information here so all of you can get your facts straight! Amber has not closed her shop or disappeared,she has no history of criminal activity nor would she do that to anyone, things just got out of control due to a death in her family of a very close member and all of you can be self ritious and say you would still contact your customer and send e-mails, i highly doubt that, i lost my brother in law this summer and the very last thing on my mind was sending out e-mails and working?? just think about it for a min and take a look at her feedback from the beginning and how she has operated her business, that people will give you an indication that something terrible would have had to happen in her life!

    I literally feel ill over all the terrible comments made here. Yes you are all owed money, and i get that but i can also say she is not going to run off and rip you off. This is a girl who literally stays up most nights until 5am working her ass off! dont think for one min she does not care!

    Yes she is my friend and yes i am sticking up for her that is obvious! so dont condem me for that! i know alot more about her than any of you do!

    Substance abuse and mental issues?? no ..its called a DEATH IN THE FAMILY!

  140. toastycrackers January 18, 2011 at 1:37 pm #

    Wow, I’ve kept reading here because it is just too interesting to watch, but now it’s just sick!

    What a bunch of stalker nut cases some of you are being.

    YUCK.

  141. toastycrackers January 18, 2011 at 1:39 pm #

    Forgot to add, GET A LIFE!

    I’m wondering if these are the same people that have nothing better to do than harass people in the forums all day…

  142. amber January 18, 2011 at 1:41 pm #

    Ok, I know I said I wasn’t replying anymore, but THANK YOU SHELLY + ToastyCrackers. 🙂

  143. Shelly January 18, 2011 at 2:08 pm #

    You know i have your back 100%, this is just gone way beyond anything rational! for sure toasty they are the same people! no life and nothing better to do with it! its really sad!

  144. Sally January 18, 2011 at 3:25 pm #

    Not saying I agree with the personal information being posted but how is it internet crime if they got that info from other places on the internet where she posted that info HERSELF? Nobody snooped here- it was info on her personal portfolio.

  145. kitten January 18, 2011 at 3:34 pm #

    Shelly, I would think most people understand if someone has a death in the family. When that happens, you inactivate your items or put your shop in vacation mode. You don’t CONTINUE TO LIST!

    You apologize to the customers you’ve taken money from and offer an immediate refund. You don’t ignore emails from customers.

    She also states she broke up with her girlfriend, her smart phone was stolen, her PayPal account hacked…you can see where people would lose patience, especially when she is continuing to take on new orders thoughout this entire ordeal.

    I think people still need to report this to Amber’s local police department and internet crimes division. If they have no case, they will inform the victims. I hardly think they should take advice from the subject and her friend.

    Sorry, but I doubt Amber or her parents received calls all through the night. I think you’ve been taken for a ride toastycrackers & Shelly.

    If my friend was posting the following under her shop name aimed at the customer’s she stole money from, I’d seriously reconsider my criteria for choosing friends.

    “If you would pull your head out of your ass for 20 seconds and learn how to read things a little more thoroughly, you would see that I TRIED PUTTING MY SHOP ON VACATION MODE ALREADY, AND HAD A VACATION BANNER TO GO WITH IT.”
    (((( How do you “try” putting your shop on vacation mode, you just do it. ))))

    via Twitter…
    “It would be so very nice if I could just WORK on current projects instead of trying to rectify this period of negativity that has arisen…”

    “I just love reading the latest gossip over my coffee every day. Puts me in such a motivated and happy mood. :)”

    “*yawns*
    This is beginning to bore me. At first it was sort of funny and now it’s just blahhhh… I think I’ll proceed with my work now and handling everything as I have been trying to do for weeks, and leave you ladies to your bitching and moaning. Have fun! Now I remember why I don’t miss being in high school.”

    ———————

    Why does it take weeks to refund people? Borrow the damn money and be done with it…unless that’s not your intent.

    Since you got Amber’s back 100% Shelly, care to lend Amber the money?

  146. Sarah January 18, 2011 at 3:48 pm #

    The things I posted are public information made available by Amber and her mother themselves. They are not confidential in any way. If they don’t want that quoted, they shouldn’t have it public in the first place.

    Refund our money, Amber. Threatening people to not call the police? Pfft. Another sob story about being “harassed”? Those seem to be the only ways we’ll ever see the money you’ve stolen.

  147. Done and Done January 18, 2011 at 3:51 pm #

    First of all, Shelly=AllisonW, so just take all that with a grain of salt. (But watch out, because they’re BOTH graduates of LAW SCHOOL! And I mean that exclamation, really!)

    There is no problem (especially not legally) with listing Amber’s contact information here but posting her mom’s stuff is way out of bounds. And calling Amber (or mom) at all hours of the night is unacceptable. Call her during normal hours if you are trying to reach her.

    Amber, I know you are no longer reading or responding here (um, yeah) but I hope you’ve learned at least this:

    You take people’s money and don’t deliver, especially over the internet, you’re in for a world of hurt. I’ve seen it happen over, and over, and over again…people DO NOT CARE what is going on in your personal life. You have to have a backup plan for these times because anything can and does happen. People have been patient but you used and abused their good will, and now they’ve had it. It doesn’t matter what your excuse is, doesn’t matter who died, you have these people’s MONEY and that is very personal especially in a recession. People get VERY angry if you mess with their money and they start to lose their compassion, and sometimes they react poorly once they feel like they’ve tried all the normal routes of trying to get resolution. Then you post things like “I’m SO busy and my business has grown SO much, I can’t even start your order for the next xx days/weeks/months” and you can’t even follow through on that? Well unfortunately you’re just asking for it. Most people are barely scraping by on Etsy and you are doing so well you can’t handle it all, and then you’re just throwing it all out the window with the way you’ve acted. That’s enough to drive a lot of people to a level of outrage where they will do things they wouldn’t normally – like call the Greensboro PD (and if you don’t think they’ll take a complaint seriously and come pay you a visit, you are naive – I’ve seen it happen more than once in a similar situation).

    If you don’t have a plan to handle your work when you get backed up, or have a crisis, or whatever excuse you want to give – you need to be working for someone else, not trying to run a business. Period.

    A little humility would go a long way but alas, I think it’s even too later for that. Pity.

  148. YouDon'tWant ToKnow January 18, 2011 at 7:11 pm #

    Amber- GET OFF THIS SITE AND GET ON YOUR SALES. Seriously all the time it took you to read the replies and to respond you could have filled someones order! Get it together! Yes people are reasonably angry at you. Own up to what you did and take care of your customers…

  149. L January 18, 2011 at 8:09 pm #

    I feel like at this point we’re just going around in circles. I’m the OP, yet I do feel like some boundaries have been crossed and some of the stuff posted was pushing it.

    I think all most (perhaps not ALL) people are looking for is their money and an apology and for Amber to not act as if this is a big joke to her. The fact that her last few responses weren’t sarcastic or snotty slightly redeemed her in my eyes.

    Honestly at this point, as the OP, if I had the ability I’d pull this post. I’d hope that by this point Amber realized she mishandled the situation and feels some remorse. Any bitching and name calling after this point is just fruitless, IMO. She’s aware people are upset, she’s aware she mishandled the situation, and all you can do is hope for rectification and hope it’s a lesson learned.

  150. Shelly January 18, 2011 at 8:41 pm #

    I would hope you would pull this post as her personal information is on here. or atleast if you dont pull the post erase the ones that have that information on it.

  151. L January 18, 2011 at 8:53 pm #

    I have no control over that but perhaps the site owner will be willing to?

  152. Shelly January 18, 2011 at 8:56 pm #

    i hope they do, it would be the right thing to do, this whole thread regardless of what Amber owes ect has turned into a HATE fest and with the personal information on here its not cool.

  153. Done and Done January 18, 2011 at 10:00 pm #

    Shelly=AllisonW=SweetJean. So there’s that.

    Also, if y’all feel so bad for Amber’s predicament and how horribly unfair these people who want their money are being to her, maybe you could get together (haha) and lend her the money she needs to pay everyone back.

  154. Voice January 19, 2011 at 9:56 am #

    Wow… Amber, if only you would take the advice of the reasonable participants on this thread to do a complete mea culpa and get your past customers taken care of, full stop. No more excuses, no more sneering at and complaining about your customers, no more fighting with people here at ECO. That behavior may make you feel “better” somehow, or at least make you feel justified in taking the victim role, but it isn’t professional and it isn’t helping your situation. I felt kind of sorry for you and fully ready to give you a second chance until you clearly showed that you’d rather engage with the haters than act like an adult. Now I know I’ll be taking my business elsewhere. Good luck to you, I hope you can get your act together.

  155. well... January 19, 2011 at 11:21 am #

    very very well said voice!

    The reason I would never do business with you now Amber is because of the way you have conducted yourself. I understand getting in over your head, it happens to the best of us, but it’s how you handle things when you get into this situation that shows how professional you are. And you certainly aren’t.

  156. Enough Already January 19, 2011 at 12:39 pm #

    You guys are going way too far posting info about her mom. Amber messed up, true, but some of you (Sarah) are taking things way too far.

    The atmosphere on here is like a lynch mob except that you all can safely hide behind your screens. Shame on those who are foaming at the mouths and have no business dealings with Amber.

    Amber, you hurt a lot of good people, time to atone, get your house in order (maybe your mom can help answer some convos) and stop fueling these jackals.

  157. Shelly January 19, 2011 at 1:14 pm #

    Exactly..most of the people here are the ones that are commenting on all the posts in this blog, only a small number have transactions with Amber and the people that are her friends are obviously going to stick up for her! Yes she has to get her house in order and she will..its time to move forward now and get on with life!

  158. Artfire Seller January 22, 2011 at 8:43 am #

    Allison who is claiming to be in the legal field… you need to be very careful because if you area advising her legally, then you are practicing law, possibly illegally, and could get in trouble with your state’s bar association.

    Some of us also work in the legal field and call bullshit on your responses. You can call people anything you want anywhere. Libel and slander are only applicable if the statements are untrue and unsbustantiated (i.e., unable to be proven, which these can be). This person is only digging herself further into trouble by continuing to respond and post here.

    Now, to the people who are having problems with this, you do have recourse. We dealt with a problem of internet fraud and identity theft this summer. The person was in another state, so it was tricky, but here were the steps we took:

    File a report with your local police or sheriff’s department. Provide as much information as possible, including printouts of the auctions and such. You will be issued a case number and a copy of your report. The case number is important to provide to other law enforcement and investigative agencies.

    If you paid via credit card, you can also file a fraud or nonreceipt of item complaint with them and/or request a chargeback. Many major credit card companies have investigative units who will take things from there and file with authorities if they have enough charges against one person.

    Contact the state’s attorney general where Amber lives and file a consumer fraud complaint. You will need all information related to the transaction.

    You may also file a complaint with your own state’s attorney general’s office.

    File with the IC3 crimes division, as noted above, and link here: http://www.ic3.gov/complaint/default.aspx

    This is could be considered mail fraud by the US Postal Service because the items may be printed and physically delivered to a person, and they take things like this seriously. Link to file a mail fraud complaint through the USPS Inspector: https://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx

    It is also wire fraud, which is defined as “any criminally fraudulent activity that has been determined to have involved electronic communications of any kind, at any phase of the event.” That is investigated by the FBI and reported to them accordingly.

    Finally, the best way to stop nonsense like this from happening to others is to post reviews and feedback, just as is happening here. All the excuses in the world do not hide the fact that people made an agreement with a person to purchase their services and products, gave them money, and now have not received their items or a return of their money, which constitutes fraud. Depending upon each state’s monetary limit, depending on the dollar amount, the fraud could amount to felony fraud charges.

    According to North Carolina law, theft is a class G felony, punishable by 15 years or fine or both. A class H felony (continuing criminal enterprise) is punishable by 10 years imprisonment, fine, or both.

    If Allison were so sure of “illegal” activity, then hopefully she would have informed Amber of the above issues and told her to shut up, take her shop offline, and start either getting the customers’ products to them or issue refunds before she fines herself in serious legal trouble.

  159. amber84smom January 23, 2011 at 4:40 pm #

    Hello!
    I am Tammy Mabe, amber84’s mom and I just wanted to chime in on this conversation that everyone is having about my daughter. First of all I just want everyone to know that Amber is not a scammer and is not stealing everyone’s money. She is working hard to get it all back to her customers. With paypal witholding her funds, this is making it difficult but she is writing checks every day and refunding customers. Please continue to be patient.
    She is a very talented artist and just got in over her head by charging way too little for her designs and taking on more work than one person could handle. She is a “one person business” and does all of her designs from scratch. She started getting behind a little and customers started emailing daily and eventually she could no longer be creative because she was busy trying to answer all the emails… this began to snowball and now she’s in this bad situation.

    I’m sure that some of you will think I’m just covering for my daughter. I do love Amber but I am not just making excuses for her. This is her first time being in business for herself and just got in over her head with too much work, got behind and now is trying to rectify the situation. But it can’t happen overnight… she is working on it.
    I just could not sit by and let people say such horrible things about her. She is a good person and is working on refunding everyone and getting back on track.
    Please be patient and have a little faith. Try to actually be nice to each other. I know I sound like a MOM but I am a MOM and I would love to see this situation fixed without hurting anyone any more than we have already been hurt.
    Sincerely,
    Tammy Mabe

  160. my goodness January 23, 2011 at 6:14 pm #

    my mother would be totally disappointed in me and never defend me if I were to leave the kinda of remarks Amber has left here, and in her retaliatory feedback. Reading the feedback she has left for people just makes me SO angry, I just can’t believe it.

    I don’t get this “one person business” crap. Most etsy sellers are one person businesses, and they don’t pull this. They know when they are getting in over their head and put their shops in vaca mode, and they handle themselves PROFESSIONALLY when dealing with customers, not trying to make it seem like the customers are an inconvenience to them. They also apologize to the customer when they screw up, and not bitch about their apparent sob story. Because that isn’t the customers problem.

    I honestly felt for Amber until I read her feedback left for others and her remarks on here, she’s super hard to like at this point.

  161. Bemused January 23, 2011 at 6:20 pm #

    I was going to suggest that perhaps she stops leaving negative feedback for customers that she has let down. She’ doing herself no favours and we her customers don’t deserve it.

  162. kitten January 23, 2011 at 7:11 pm #

    my goodness said:
    I don’t get this “one person business” crap. Most etsy sellers are one person businesses, and they don’t pull this. They know when they are getting in over their head and put their shops in vaca mode, and they handle themselves PROFESSIONALLY when dealing with customers, not trying to make it seem like the customers are an inconvenience to them. They also apologize to the customer when they screw up, and not bitch about their apparent sob story. Because that isn’t the customers problem.

    I honestly felt for Amber until I read her feedback left for others and her remarks on here, she’s super hard to like at this point.
    __________________________________

    Well put.

    The feedback left was bad enough, but what really was repulsive were the comments left here and on Twitter.

    Amber considers this a huge inconveniece for Amber, nothing more.

  163. PISSED January 23, 2011 at 8:49 pm #

    And like everyone has said a million times – if she’s SO impossibly backed up, why does she still have her shop open and WHY does she have a start date of Feb 1st (which, in case she has lost track of time, is 7 days from now!) when she’s telling US that it will take her a month or so to even take care of our issues?! Where is the logic in that?!

  164. Done and Done January 23, 2011 at 8:53 pm #

    Yep, sorry Mom, but she just left two more retaliatory negatives today so that tells me she hasn’t learned a damn thing from this.

    I know she’s young, and I know you must hate seeing this stuff (I’m a mom, I understand the desire to protect and defend) but you’re not helping her by posting here. It just furthers the view of her as an immature girl as opposed to a woman capable of handling adult business affairs.

    All she needed to do was apologize, with humility, and keep doing it. Once you screw up this bad you can no longer have any attitude at all, and you have to just keep taking it (the anger and ire of your customers and future or past customers) until they have had their say. Especially while you’re still trying to dig your way out. Keep apologizing, and mean it.

    I haven’t seen an apology yet, at all, much less a sincere one. From what I’ve seen I don’t think she has it in her to apologize and mean it – she is much more interested in deflecting, defending, rationalizing. So many people have given advice. What a waste of her talent, and our breath.

  165. kitten January 23, 2011 at 9:45 pm #

    Done and Done said:
    Yep, sorry Mom, but she just left two more retaliatory negatives today so that tells me she hasn’t learned a damn thing from this.
    __________________________

    OMG, what an effing loser. Nothing like adding insult to injury to your poor customers. You got yourself a real winner there mom.

    Etsy needs to clean house and get rid of these “sellers” who don’t have the first clue about running a business. Someone said above that Amber would be better suited working “for” someone. I’m not sure many companies are looking for employees with little to no ethics or morals.

  166. amber January 23, 2011 at 9:50 pm #

    Done and Done: What a waste of her talent, and our breath.

    The perhaps quit talking about it, since it’s such a waste of your breath. I still have my talent. I have apologized, but in truth there is not point because no matter how sincere it is, all it will get me is a lot more snarky comments from you and others like you.

    I’m in the wrong for overbooking myself, and for not communicating adequately about my delays, etc, and for that, as I have stated before, I am sorry. However, to keep saying I’m sorry over and over and over again would not really do anything but open more opportunities for everyone to bitch at and attack me. Sorry, but I am not going to sit here and respond to every comment with “I’m sorry.” Where would that get me? No where. See my point?

    Don’t answer that… because no, of course you don’t and none of you ever will and that’s fine.

    All the apologies in the world, no matter how sincere, would not have any impact on a group of people like the ones here who have compounded a problem (which was bad enough in and of itself) into a dilemma which is taking way longer than I would have ever imagined to resolve. Trust me – I’m working on this every day. I’m replying to people individually, and trying to ignore this shit hole of a blog and the drama queens it attracts, but sometimes I have to come and defend myself.

  167. sick of cupcakes January 24, 2011 at 3:31 am #

    CLOSE YOUR SHOP DOWN BEFORE YOU GET MORE ORDERS.

  168. my goodness January 24, 2011 at 11:21 am #

    Amber I thought you were done with commenting here?

    Could you at least respond to those wondering why you say you will start taking orders again on Feb 1st when you have SO many other orders to finish for other people.

  169. Done and Done January 24, 2011 at 8:50 pm #

    I said our breath is wasted on YOU, Amber (which you have once again proved with your comment) – not that our breath is wasted discussing and warning others about your poor business practices and ethics.

    No, I do not “see your point” because bottom line, you are wrong. Plenty of sellers have gotten in over their heads – crafter/artist often =/= good business manager, after all. Those who apologized with grace (as many times as needed, ad nauseum) were almost immediately “forgiven” and supported. It seems a moot point for you, however, because – as I said – you’ve shown that you don’t have that humility within you.

    Don’t care to explain why you gave two more negatives yesterday? No? I didn’t think so.

  170. PISSED January 24, 2011 at 9:06 pm #

    Amber, your “apologies” have all been sarcastic, snide, mocking, and insincere.

    Obviously, there was no lesson learned. Speaking of which, as anyone gotten their refund or product?

    She also has a freestanding website on Big Cartel. Wonder how many people she’s screwed there?

  171. WandaJean January 25, 2011 at 9:11 am #

    All work and no play makes Jack a dull boy

  172. PISSED January 25, 2011 at 1:40 pm #

    As snide and snotty as Amber has reacted to this situation, she’s just shooting herself in the foot. Apparently she doesn’t realize that employers LOVE to Google… and if any potential employer Googles her and sees how she’s handled this situation, she’s screwed. Pity for her.

  173. Voice January 25, 2011 at 3:10 pm #

    amber said: “I’m replying to people individually, and trying to ignore this shit hole of a blog and the drama queens it attracts, but sometimes I have to come and defend myself.”

    No, actually. You do not HAVE to come defend yourself here. You don’t. You choose to. And the fact that you continue to do so means you are getting something out of participating in the drama. Ask yourself what that is that you’re getting out of it, because it’s not helping your business or your reputation. In fact, you’re just hurting yourself by coming back here. The only reason this thread is still going is because you keep coming back to it.

    When you find yourself in a hole, STOP DIGGING.

  174. kitten January 25, 2011 at 4:48 pm #

    I see Amber was mentioned in the new Unofficial Etsy Forums.

    http://unofficialetsyforums.proboards.com/index.cgi?board=etc&action=display&thread=116

  175. Landon January 25, 2011 at 7:44 pm #

    I recently made a purchase from another graphic designer on etsy who is of great talent. She to had a death in her family, her brother passed away in afghan… yet she is professional and got work done in a timely manner.

    It seems amber84 doesn’t know how to separate personal life from her business. I know death can be hard or a break up. But close your shop as soon as this happens if you can’t handle or want to do the work at the time… people would have waited for you…and been notified when your shop re-opened. It’s lack of knowledge of running a business.

  176. Allison January 26, 2011 at 12:15 pm #

    Have not received my logo design/business card from this seller. Ordered it on October 2, 2010. Have NOT been refunded my money either. Her most recent post date 1.13.11 said that she is currently working on processing refunds back to all those she ripped off. It’s been two weeks and still NO CORRESPONDENCE from Amber. I have given her until Friday, 1.28.10 to respond and if I hear nothing from her, I am filing legal action and she will know how serious this is. I suggest you all who have not been refunded as well, do the same.

  177. L January 26, 2011 at 12:19 pm #

    Thanks for the reminder – as of 2 weeks ago, I gave her til the 30th before I contact the NC state’s attorney, etc. I had almost forgotten.

  178. SophistiKate January 27, 2011 at 6:24 am #

    I am stunned. Stunned by the sheer number of people who are angry and awaiting refunds (I’m one of them). Stunned by the number of posts on this blog that Amber has dedicated precious time to. And stunned by the fact that it really takes THIS long to resolve PayPal issues. I truly wanted to give Amber the benefit of the doubt. For awhile, I was sympathetic, despite being really put off by the fact it’s been months since I requested money back. I even felt a little sorry for Amber after stumbling across some of these posts/tirades on this blog. But my rational side has overtaken my emotional side, and I know all I feel is grave concern. I read the negative feedback that she left for buyers that were left high and dry. Come on. That is just unnecessary. People are already pissed off. Why add fuel to the fire?

    Here’s a suggestion for Amber (if you’re still wasting valuable time reading this). First, close your shop. Apologize to any current customers who are having work done at this point, and issue them refunds immediately. No sense pissing off anyone else. Next, send out a personal reply to everyone else who’s been waiting for refunds. All you need to say is that you are now actively devoting your time to issuing refunds and give them a realistic timeframe in which you’ll send a refund. Offer to send them a money order if you cannot resolve the PayPal problem (which I still don’t fully understand why you’re locked out, but I digress…) and obtain their address. Make a checklist for yourself and systematically check everyone off as you pay them back. At this point, there is no need to reply to convos/emails as you receive them. That is just going to enrage you further. Just devote your time to emailing each customer with a simple apology and a deadline as to when you’ll send a refund. And then actually send a refund. That’s it. Yeah, you’re going to get some additional negative feedback, but that’s just a fact of life. Disregard and move on. You may find that people are going to be a lot more forgiving if you send a simple, heartfelt apology and then do as you promised. We don’t need excuses anymore.

    After all of this is over (and you’ve paid everyone back), I advise you shut down your shop permanently and take some time off until you’re able to breathe again. Returning to a task when you’re still stressed is going to be disastrous. And I doubt you need any more disaster in your life.

  179. amber January 27, 2011 at 10:56 am #

    right….
    because I will surely heed the advice of faceless and nameless internet personalities that hide behind a computer screen and lie in wait for the opportunity to offer their opinions on what I should and shouldn’t do.

    Three things:

    • I AM handling these problems and issuing refunds.
    • My listings are no longer active at this point in time but this is temporary.
    • I will NOT be closing my shop permanently and I would be a moron to take the advice of some random person on this horrible blog.

    With that being said, let it die. Things are being handled. I am not a scammer. I am not a thief, I am not stealing your money. I AM issuing your refunds and working on projects in the mean time. If you can’t get it through your heads that you WILL receive your money back, then I don’t know what else I can tell you to quell your inane fears.

  180. SophistiKate January 27, 2011 at 11:14 am #

    See? This is what I mean. Amber, you’re lashing out at people because they’re upset. As they should be. I’m sure lots of these people have hundreds of dollars at stake, and can you blame them for being a little wary of whether they’re ever going to see their money again? I was sympathetic to your situation. I still am. I do feel bad…and I don’t even know the whole story. Some of the posts on here are just plain mean and I really felt sad for you when I read how hateful people could be. Pulling your family, etc. into this is stupid and cruel, and totally out of line. I cannot even begin to imagine how stressful this situation is for you. But when you yell at people on here but then fail to reply to their emails when they’re genuinely concerned about the whereabouts of their money, well, you quickly lose credibility. And unfortunately, you’re continuing to lose it as time progresses.

    I am not being a bitch by saying you should close down your shop until this blows over. I really think you could use a breather…and a fresh start. That’s all.

    We get it that you say you’re not a scammer. We’re just worried about the fact that so many people are affected, and all at once. I guess I’m just trying to speak for a lot of folks in here when I say I’m confused as to why it’s taking so long to issue refunds. Are there that many? How can you still be locked out of PayPal? And how do you get locked out to begin with? Maybe if you just gave us an explanation of WHY it’s taking so long at this point, some of us would be a little more understanding.

  181. amber January 27, 2011 at 11:20 am #

    Sorry, I must have misread your intentions.
    My paypal account has been closed. I can still issue refunds but I have to first compile a list of said refunds and send it to them (paypal). Also, I am awaiting the transfer of funds from my bank to clear so that I can issue the many (yes, there are several) refunds and be done with this mess.

    See, I’m trying… it’s just out of my hands in terms of how long certain things are taking.

  182. SophistiKate January 27, 2011 at 11:49 am #

    Okay, folks. That makes a lot more sense to me. Hopefully, it does to you too. Like you, I’m awaiting a refund, but I’m not going to totally freak out and threaten Amber, her family, etc. I’m gonna be patient for a little bit longer. Can we tone down all the anger now?

  183. Done and Done January 27, 2011 at 4:25 pm #

    Amber, good step shutting down the shop until you get things under control. That shows that you’re serious about fixing things.

    Bad step calling those who choose to communicate with you via this “horrible blog” – “faceless and nameless internet personalities that hide behind a computer screen and lie in wait for the opportunity to offer their opinions on what I should and shouldn’t do.”

    For some people this is the only way they could get a response out of you. YOU were the one hiding – from customers asking where their product or refund was.

    The “random person” you have so much disdain for is the person who put his/her faith in you to deliver what you promised. Random people are the reason you had a business in the first place.

  184. kitten January 27, 2011 at 4:56 pm #

    amber said:
    My paypal account has been closed. I can still issue refunds but I have to first compile a list of said refunds and send it to them (paypal). Also, I am awaiting the transfer of funds from my bank to clear so that I can issue the many (yes, there are several) refunds and be done with this mess.

    See, I’m trying… it’s just out of my hands in terms of how long certain things are taking.
    ____________________________________

    Just how long does it take to compile a list of refunds and send to PayPal? How about first issuing refunds to those who opened a PayPal claim – unless you’ve strung them along past 45 days.

    How about printing out your sold orders and go through the list, checking those you delivered and those you haven’t. Doesn’t sound like you delivered much in that time span, so that should be easy.

    You said earlier the money you were paid was still in PayPal, so what’s the deal with the bank transfer? Sounds like more stall tactics and still more excuses.

    I do hope those of you who are out money follow through and put in a report with the Attorney General in Amber’s state. Maybe that will force her to work harder to get that list.

  185. PISSED January 27, 2011 at 6:30 pm #

    For the record, her shop was suspended by Etsy… NOT because she willingly shut it down. I received an update stating that due to her not responding to my non-receipt claim, her selling priviledges would be suspended.

  186. kitten January 27, 2011 at 7:09 pm #

    PISSED said:

    For the record, her shop was suspended by Etsy… NOT because she willingly shut it down. I received an update stating that due to her not responding to my non-receipt claim, her selling priviledges would be suspended.
    __________________________

    Finally, YAY Etsy! Hope they pull a ShadeJewelry on her and show her the door.

  187. my goodness January 27, 2011 at 9:14 pm #

    Good on Etsy! Seriously.

    You know what Amber’s posts remind me of… Thinking back to the BP Oil Spill, “I just want my life back” LOL

  188. amber January 28, 2011 at 1:26 am #

    Dear angry people,

    I do not take this matter lightly and as I have stated and will state 102347898245709843560 more times, add some little typographical adornments to help draw your attention to the part of this post that I *hope* you will remember, if nothing else… because apparently some of you are unable read or have trouble comprehending the English vernacular:

    ••••••••••***{{{ I AM WORKING ON EVERYTHING AND I AM REFUNDING EVERYONE’S MONEY. YOU WILL ALL GET YOUR MONEY. IT WILL HAPPEN. }}}***•••••••••••

    I REPEAT, FOR THOSE OF YOU WHO WERE PREOCCUPIED BY YOUR OWN REFLECTIONS OR SOME SHINY OBJECT…

     I AM WORKING ON EVERYTHING AND I AM REFUNDING EVERYONE’S MONEY. YOU WILL ALL GET YOUR MONEY. IT WILL HAPPEN.

    AND AGAIN…  I AM WORKING ON EVERYTHING AND I AM REFUNDING EVERYONE’S MONEY. YOU WILL ALL GET YOUR MONEY. IT WILL HAPPEN.

    one more time…
    I AM WORKING ON EVERYTHING AND I AM REFUNDING EVERYONE’S MONEY. YOU WILL ALL GET YOUR MONEY. IT WILL HAPPEN.

    and just in case you missed it:

    I AM WORKING ON EVERYTHING AND I AM REFUNDING EVERYONE’S MONEY. YOU WILL ALL GET YOUR MONEY. IT WILL HAPPEN.

    ——-

    You can’t see me but I’m rolling my eyes at all of your snide little comments.

    Pissed: I never said that *I* had deactivated my listings, sweetie. But thanks anyway.

    Kitten – go take some midol and call me in the morning. Surely your vindictive nature is a product of either that time of the month or a serious hormonal imbalance. I pity those who have to endure your vapid nature in person. :-/

    ——

    All sneering and flaming aside…

    Here’s what I have to say to those of you who actually perceive this situation from a more objective and less biased perspective – thank you, this does not go un-noted or unappreciated. Some of you (you guys know who you are if you’re reading this) have been wonderful to work with and have really made this disaster a lot more bearable because of your positive attitudes and kindness.

    To those of you who decided it was best to do a call out, perpetuate the drama on this blog, go a bit psychotic with your stalking and posting of personal information (not only mine, but my parents’ as well!), and generally seem to be out for blood:

    I sincerely hope that once this is resolved and you all have your refunds, you all move on with your lives and when you find yourselves in situations similar to mine, you are treated with the same attitudes, threats, flaming, and patronizing that you have all shown me.

    I think there are maybe three or four people here who were genuinely concerned about the whereabouts of their money, and the status of their refunds. Notably, they’re the ones who weren’t so nasty. The rest of you seem to enjoy this a little too much. Sure, it’s fun to kick someone when they’re down (note the sarcasm), but it’s not normal to derive this much pleasure from it. Most people here are indeed HIDING behind some obscure screen name and don’t have the backbone to actually reveal who they are. I have no problem showing my name here. Why? Because I’m not some fake, spiteful individual who has something to hide.

    In reality, I’m generally a really laid back, funny person and I don’t usually have a lot of attitude. It’s just that I have an intolerance for this sort of catty behaviour and it brings out the worst in me. Add the stress of every day life + some seriously life altering events + the stress of getting behind in your work + the stress of dealing with a few unsatisfied customers who then spread the panic to other customers who then spread that fear to others + finding yourself on this stupid blog + realizing that the vast majority of people enjoy attacking someone else *as long as they can remain anonymous* … it makes for one huge fiasco that is impossible to handle in a day or even a week. Then, throw in some threats of legal action, having your personal info revealed in a manner in which you did not intend for it to be, having your shop closed, having your paypal closed… yada yada yada… shall I continue? Or do you have at least some form of a glimpse into the debacle that I have been enduring for a while now. It’s not pleasant and it’s not easy and honestly there’s nothing to be done about some of it…

    Done and Done said:

    Bad step calling those who choose to communicate with you via this “horrible blog” – “faceless and nameless internet personalities that hide behind a computer screen and lie in wait for the opportunity to offer their opinions on what I should and shouldn’t do.”
    For some people this is the only way they could get a response out of you. YOU were the one hiding – from customers asking where their product or refund was.
    •• I have never been hiding from anyone – at all. Just because I am not a robot and I cannot reply to 100+ emails in a day does not mean I am hiding.
    The “random person” you have so much disdain for is the person who put his/her faith in you to deliver what you promised. Random people are the reason you had a business in the first place.
    •• The only people I have disdain for are those of you here that have taken a business matter to a personal and harassing level. This would situation would have gone much, much, much more smoothly without all of the harassing messages, emails, phone calls, etc. I hope that someone can see how that would be a hinderance. I totally understand that my clients are what made my business, but I have learned now that the good people are what MAKE my business, and the negative, impossible-to-get-through-to ones are the ones who make it harder for me and everyone involved in any form of a transaction with me.

    SophistiKate said:

    Okay, folks. That makes a lot more sense to me. Hopefully, it does to you too. Like you, I’m awaiting a refund, but I’m not going to totally freak out and threaten Amber, her family, etc. I’m gonna be patient for a little bit longer. Can we tone down all the anger now?
    •• thank you. Message me off of here and I’ll have your refund to you in a check, mailed this weekend if that’s okay with you.
    Anyway, it’s 4-something in the morning right now, I’m tired, my eyes hurt and I’ve been working all day and organizing my paypal refunds list.
    Take deep breaths, people, it’ll keep you saner and healthier. Anger and resentment do nothing but poison your body and mind. That’s why I get annoyed with this stuff, walk away from it for a while and then let it go. Another day is another day closer to having this behind me. 😀

  189. Waiting_in_Limbo January 28, 2011 at 9:07 am #

    Amber, is it still possible to receive the agreed-upon logo design or are you only interested in issuing refunds?

  190. Shelly January 28, 2011 at 9:46 am #

    Well said Amber! i agree with you 100% and again yes she is my friend and yes i am here for HER. This whole thread has gotten out of control, especially with those who have nothing to do with it and are just here like they do with all the other threads on this blog to chime in their two cents. And as Amber said the people that were actually interested in their refunds were the ones who communicated with her in a cordial manner.

  191. amber January 28, 2011 at 11:30 am #

    waiting_in_limbo : I would much rather proceed with working with you. 🙂
    Everyone else seems more interested in refunds, but if would like to move forward I would love to work with you still.

  192. amber January 28, 2011 at 11:31 am #

    Also, thanks shelly. 🙂

  193. Waiting_in_Limbo January 28, 2011 at 12:20 pm #

    Great, so should I just wait for you to reply to the emails and convos I’ve sent already or try again?

  194. my goodness January 28, 2011 at 6:10 pm #

    “and when you find yourselves in situations similar to mine, you are treated with the same attitudes, threats, flaming, and patronizing that you have all shown me.”

    I can’t say that any of us will be, especially after all this, any of us that might have been as irresponsible as you certainly would have learned our lesson from this. But I’m pretty sure most of us already would handle things the complete opposite of the way that you did, and therefore never be in this situation.

    I’m also pretty sure the threats and flaming were all because of your remarks on here and in general the way you handled yourself, not because of the situation you were in.

  195. Done and Done January 28, 2011 at 6:40 pm #

    Oh. my. egg.

    Just speechless.

  196. L January 31, 2011 at 9:30 am #

    I hate to resurrect this thread, but to be fair I feel I should post this.

    I heard from Amber over the weekend (Saturday) and she very nicely offered either a refund or to finish my project – I chose to have my project finished. She already made progress on my project and offered to have it done within the week.

    So – hopefully this will put some questions to rest – I’m guessing if you haven’t heard from her yet, you will soon!

  197. Allison February 1, 2011 at 12:21 pm #

    Amber, would love to correspond with you directly rather then this way, but seems you check this rather than your esty account or personal email. I figured I would maybe get a response this way. Please explain how some people have been waiting six months and still no refund??? Just doesn’t make sense and is taking too long. Why can you not write us all checks? Again, I’d rather talk directly to you but I haven’t heard from you since october. I myself have found someone reliable who I can recommend to any of you out there who still need help. I use to work with her and she does great work. Her turnaround is very quick. Amber, please let me know.

  198. Done and Done February 3, 2011 at 7:12 pm #

    Glad you finally heard from Amber, L…but I also think it should have happened a long time ago.

    This thread was posted in early January, and it took almost a month for her to email you?

    I just find it really hard to believe that she has so many customers caught in this crapfest that she can’t possibly email them all and give them an update. There are still people giving her negs and saying that they’ve never heard from her.

    Amber. This mess started in October, November? Earlier? Even if you had one new customer per day, you probably don’t have more than 200 people you need to communicate with. Your store has been closed for more than a week, right? – you could have done a group BCC and emailed them all at once with a simple message: “I’ve screwed up, I humbly apologize, and I don’t blame you for being furious with me. I’ve temporarily closed my store to new orders and am slowly getting things under control. I will either refund your money or complete your job – in fact I would really appreciate a chance to redeem myself and complete the job you paid me to do. I am ready to commit to a new schedule for your project, if you agree. I will await your decision and we can go from there.”

    (Doing it this way would take only as long as it takes to enter all the email addresses in the BCC field – certainly less than one work day.)

  199. allison February 8, 2011 at 10:51 am #

    Received my refund from Amber this past weekend. Thank you!

  200. Gosh April 19, 2011 at 2:05 pm #

    …So Amber has not learned. Once a cheater, always a cheater. I have been waiting since august, and when I hade enough a few weeks ago, she will not even pay me my money back. All I got was some rough sketches that I can’t use for anything.

    One thing is all the abuse I got, but the fact that Amber does not understand that that she is taking advantage of peoples good nature is disturbing. That she will leave people waiting for months and moths, and when you start to really coplain, she will refuse to finnish what she started and run with your money. I really hope that Wtsy will deal with her. She does not deserve a shop, and should wait until she grows up, and learns to behave…. Or maybe she has a personality disorder…and she will not understand what she is doing, until she get some treatment…

  201. amber April 19, 2011 at 2:07 pm #

    hi, hilde. I refunded the part of your money that complies with my etsy shop policies, and etsy closed the case. you disappeared during the middle of the transaction to go to india, and did not contact me for over a month.

    I can provide proof to anyone who wishes to see. 🙂

  202. kitten April 20, 2011 at 6:07 am #

    So Hilde gets a partial refund “that complies with your Etsy shop policies” what ever the fuck that means. Do your policies also stipulate that you can take money and give the customer nothing in return? Apparently they do.

    Give Hilde the rest of her money thief!

    Amber is/was advertising on Craftcult. I wish Karena and Julian would do a quick feedback search before accepting scammers on their site.

  203. Amber April 20, 2011 at 7:38 am #

    Kitten, go find a large hole and jump in. In other words, find something slightly more exciting to do with yourself since clearly you’re desperate for some sort of entertainment. This blog entry is old news, yet you’re still hanging around like some stray cat. :-p

    You don’t know the whole situation with this particular buyer. I worked with hilde for seveal months. She was slow to reply. I didn’t hear from her for a month and a half. She exceeded the allowed number of concepts and revisions and yet I didn’t even mention that until she decided she wanted her money back for a product that was nearly complete. To be fair, I offered the files to her for her logo and th full amount for her other items which had not been started. Tell me, how is that not fair? Oh, also I had sent her several vector PDFs of her logo which she could have easily given to another designer, so it would have been like I designed her logo for free.

    Also kitten, why are you so very angry? It’s bad for your heart, you know…

  204. Got Screwed on Etsy July 14, 2012 at 4:01 pm #

    Amber is excellent at taking your money when you first retain her… Good luck trying to communicate with her after that. I retained her “services” back in February and hit a brick wall with her in June. I became sick and tired of her ignoring my emails about possible changes in my logo, I even offered her more money to finish the job… (I was desperate). Just because your bored of working on it, Amber, doesn’t mean it’s finished. God help your future clients… if I could warn all of them I would.

  205. ellysketchit January 30, 2014 at 12:41 am #

    Hilarious. Is Amber perhaps a preteen?

    Because all her comments (if it is indeed her) sound exactly like the preteens I’ve ever known that get in over their head and then want to blame others for their mistakes. Using the term “kitten”, “dear”, “darling”, trying to poke people… seriously. If anyone had any doubt that this person was a bad business person, they’ve made it very well known here. I’m a freelance artist and can do design work. I’m also bipolar, and have many issues with other illnesses. I never got ahead of myself or greedy for money – don’t try and sell to too many people for $1, sell to a few for more. That’s how you make money in this business. And perhaps, if she was willing to learn from this experience, it might have been a good one. But it seems it’s going to be “you’re all meanies” and “haters”, something I hear aaaallll the time from teens & younger.

    There is no black or white in terms of business dealings – if you did not produce yet continued to take orders, you did wrong. Don’t try and make others look bad so you look less bad. Grow up & swallow some of the snark, apologize and everything might have worked out. That’s what business is about: “the customer is always right”. NOT YOU.

  206. Jessie June 19, 2014 at 1:01 am #

    WOW!!

    I’m utterly horrified to find this has been going on with Amber for almost 3 1/2 years!

    I also hired Amber to design a logo for me, her responses to me are no better now to her responses on here!

    Since I left my negative review for her on Etsy I have been inundated with messages from other people experiencing the same problems she has been causing for all of these years!

    Amber I honestly don’t know how you can be bothered with all this hassle!
    You are so very clearly not cut out to be a business woman, you so very clearly cannot deal with life and business and you for some reason think that you are so special only your life dramas matter in the whole entire world!

    Amber, you need help!!

    One of the other people Amber has let down sent me this:
    http://www.gofundme.com/abe63k

    REALLY!!!

    I told you Amber I would take this to the highest level and I’m so pleased this blog has been brought to my attention, you have been scamming people for years and continue to do so, it’s time someone put a stop to the misery you cause to innocent people who trust that you are an honest business woman.

    The stories you told me for not completing my work completely contradict what you have written in your begging letter on gofundme truly despicable.

    For the record: I hired Amber, she treat me the same way it seems she has treat many of her customers, I had to get really nasty with Amber for her to issue me a full refund – which I have received.

    However – where I am grateful for getting my money back and being able to hire a professional artist to do my work, Amber let me down so badly, I was relying on her so much for the launch of my new business, which I couldn’t launch on time because Amber didn’t do the work she was paid for, resulting in huge losses for me.
    I am not letting this go and allowing Amber to do to others what she did to me.

    I am truly in awe how she is still getting away with it after all this time!!

  207. Rainy February 1, 2016 at 5:49 pm #

    Amber, please contact me regarding my order. You are ignoring my communications on Etsy and you’ve ignored my attempt to reach you via your Big Cartel store. Your shop is down on Etsy and I have been forced to open a dispute on Paypal to try to recoup the money you accepted for work that you are not delivering. It was due in January.

    Please know that I am prepared to take whatever legal steps are necessary to get my money back or the designs I paid for. You do not get to steal from me. Not happening.

    Please contact me to resolve this immediately.

  208. Jeff February 3, 2016 at 3:08 pm #

    Rainy I am with you… Amber scammed me too…

  209. Jeff February 3, 2016 at 3:21 pm #

    Rainy, I have filed a dispute with both Etsy and Paypal on amber mabe. We work hard for our money and this isn’t right.

  210. Catherine Endres February 4, 2016 at 1:01 am #

    Well I’m glad to find this site. I too have been scammed by Amber , she has dropped off the face inner of the earth. I opened a dispute in Etsy and will be contacting PayPal, I’ve tried her Twitter account, nothing. My order was due January 1st. Please let me know when you start proceedings against her or are able to contact her. I have been nothing but nice and courteous through this whole thing and would love to have the work she did for me, but that doesn’t seem like it will happen. Very disappointed, right now, I can’t afford to shell out more money for another graphic designer.

  211. Jeff February 4, 2016 at 3:30 am #

    if you look at the go fund me page she set up for herself, her real name is Amber Shove… I will be looking for any and all ways to connect with her, and at the time I started to work with her she is out of North Carolina.

  212. Catherine Endred February 4, 2016 at 10:11 am #

    Great if you have any success , please let me know.

  213. Rainy February 15, 2016 at 10:34 am #

    Paypal found in my favor in the dispute I filed. I linked to this page, in addition to all my other documentation. 🙂 Now to get the money back. I’m still in the lurch as far as branding for my business.

    Good luck in your disputes. I hope you get your money back.

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